Manager, Distribution Center Operations (Process Improvement)

Job Description We are hiring a Manager of Distribution Operations (Process Improvement) to join our organization. This is not a traditional PMO or coordination role. We’re looking for engineering minded, process driven leaders who have owned complex operational problems end to end and delivered real, scalable solutions across technology, operations, and training. If your background is primarily task tracking or status reporting, this role will not be a fit. If you thrive in ambiguity, diagnose broken processes, design future state solutions, and drive measurable business outcomes—this role is built for you. What You’ll Do As an IT Program Manager, you will own operational solutions—not just timelines. Diagnose operational, process, and system gaps across Specialty Operations, including installation, on demand maintenance, logistics, supply chain, and sales adjacent workflows Design future state processes and operating models, including: Process mapping and gap analysis Controls, compliance, and scalability considerations Partner directly with IT, SAP/ERP teams, Operations, and Change Management to: Translate operational needs into system requirements Drive technology changes through delivery Ensure training and adoption are executed effectively Own programs end to end, including: Scope definition and execution Financial and timeline accountability KPI and benefit tracking Deploy solutions into live operations and drive continuous improvement post launch Act as the single owner of outcomes, ensuring solutions are implemented and sustained—not just identified What Makes This Role Different You own the solution end to end—you don’t hand it off You design and implement processes, not just document them You operate across both product and program delivery models We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Qualifications Bachelor’s degree in a related discipline required Typically 7+ years of relevant experience Advanced degree or certifications a plus Core Experience Background as a Process Improvement Engineer, Operations Engineer, or engineering minded Program Manager Hands on experience in both: Product development Project delivery (waterfall or hybrid) Experience owning initiatives involving: Supply chain, logistics, or distribution Installation or field operations E commerce, sales strategy, or quote to cash workflows Technical & Operational Skills Process improvement experience (Lean, Six Sigma, or similar) Ability to translate operational needs into IT and system requirements Familiarity working in SAP or ERP adjacent environments Working knowledge of B2B SKU strategy, VMI models, and specialty programs Strong understanding of KPI ownership and benefits realization Business & Execution Acumen Proven track record of delivering measurable outcomes (margin, adoption, service, growth) Comfortable owning financial performance and execution risk Bias toward action—able to drive execution rather than elevate issues #J-18808-Ljbffr