Traveling Technical Support Analyst

Traveling Technical Support Analyst

Primary Location: Middle East USA (Illinois, Ohio, NY and surrounding areas), Frequent Travel required

Reports To: IT Manager

Compensation: $80,000 - $85,000 + bonus + benefits

The range shown reflects the targeted pay scale. Actual pay within the range depends on work location and factors such as skills, experience, and education. Specific salary details can be discussed during the hiring process. Posted compensation reflects base salary only and excludes bonuses, benefits, pension contributions, and other incentives.

Chemtrade Benefits Highlight Booklet _Come Work With Us

Chemtrade is committed to delivering innovative solutions that address the complex challenges faced by our customers. As a responsible corporate citizen, we prioritize safety, sustainability, and environmental stewardship in all aspects of our operations. Our talented and diverse workforce is at the heart of our success, as we recognize that their knowledge, skills, and dedication drive our ability to deliver exceptional products and services. At Chemtrade, we believe in creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. By putting people at the center of our operations, we build strong connections, nurture innovation, and create a fulfilling work experience for all.

About This Role and About You

The Site Technical Support Analyst provides on-site and timely end-user computing support—including software, hardware, and network assistance—to all US Chemtrade locations. This position requires regular travel to support local business units, assist with the coordination of IT infrastructure projects, and address site-level issues related to end users, Wide Area Network (WAN), Local Area Network (LAN), Wi-Fi, and firewalls.

PLEASE NOTE THIS POSITION REQUIRED FREQUENT TRAVEL WITHIN THE USA. THIS POSITION WILL REQUIRE YOU TO TRAVEL OVER 200+ DAYS A YEAR.

Qualifications

• Diploma in Information Technology field or an equivalent combination of education and/or experience and/or relevant designation required
• 3 - 5 years of relevant technical support experience required
• Solid knowledge of Cisco routing and switching (CCNA desired).
• Experience with Aruba wireless solutions and Fortinet firewalls.
• Prior IT support experience (desktop, systems, or infrastructure) is highly desired.
• Comfortable performing hands-on manual tasks during site visits.
• Excellent problem-solving and communication skills.
• Flexibility to travel extensively and adapt to changing project needs.
• Understanding of standard IT infrastructure components: racks, UPS, patch panels, cabling (Cat6/ fiber)
• Knowledge of ITSM ticketing systems

Responsibilities

• Travel frequently (up to 70%) to company sites across the U.S.
• Support network implementations, including installing and configuring Cisco, Aruba, and Fortinet equipment.
• Assist with on-site tasks such as cabling, equipment racking, and basic hardware setup when required.
• Provide on-site end-user support for all US Chemtrade facilities, ensuring timely resolution of software, hardware, and network issues
• Provide troubleshooting and resolution for LAN/WAN/WLAN and firewall issues.
• Monitor and optimize network performance to ensure reliability and security.
• Collaborate with IT teams and vendors on projects, migrations, and upgrades.
• Offer IT support assistance where needed, ensuring smooth onsite operations.
• Ability to lift and install IT equipment (switches, desktops, monitors, etc.)
• Assist with the deployment and maintenance of IT infrastructure, including switches, APs, racks, UPS units, cabling, and other hardware
• Coordinate and support the rollout of corporate IT initiatives and projects

Soft Skills

• Strong customer service attitude and ability to work directly with plant operations
• Ability to work independently at remote locations with minimal supervision
• Excellent communication, documentation, and organizational skills
• Ability to prioritize tasks and manage time effectively
• Commitment to safety and adherence to Chemtrade procedures and PPE requirements

Other Activities Including Special Projects

• Assist and take on special projects or activities
• Support Environmental, Health and Safety (EHS) policies and initiatives
• Perform other duties as may be assigned

Provide off business hour's attention as may be required

What Chemtrade Offers You

Embracing Diversity, Maximizing Results

At Chemtrade we are committed to cultivating a work environment that embraces and values the unique qualities of every employee. We believe in harnessing the richness of diverse talents, ideas, backgrounds, experiences, and perspectives to drive our business forward. Our vision is to create a workplace where all individuals feel respected, empowered, and inspired to contribute their experiences, ideas, and perspectives.

In our culture, we celebrate multiple approaches and viewpoints. To foster an inclusive environment, we actively encourage the creation of Employee Resource Groups. These groups provide platforms for employees to share their unique perspectives, contribute their ideas, and help shape our inclusive culture. Together, we strive to build a workplace that recognizes and celebrates the diverse voices within our organization.

We recognize that the diversity of our employees is paramount to our organization's success. It is through the diversity of perspectives that we develop and shape programs and tools that support our employees' growth and career management.

Join us in our journey towards building an inclusive workplace that values diversity and promotes the personal and professional development of our employees.

We recognize the immense value of Employee Resource Groups (ERG's) in fostering an including and supportive work environment. Our ERG's serve as vital platforms for employees to connect, share experiences, and celebrate their unique backgrounds and perspectives.

We firmly believe that diversity drives innovation and fuels our success as an organization. By encouraging the formation of ERG's, we aim to create a workplace where all individuals feel empowered to bring their whole selves to work and contribute their diverse talents and ideas. Additionally, we understand the importance of work-life balance and the well-being of our employees and their families. That is why we proudly offer a range of family-friendly benefits, such as - Extended Health and Dental coverage for spouses and dependents. Premiums paid by Chemtrade and opportunities for career growth and advancement.

We are committed to supporting our employees at every stage of their lives and ensuring they can thrive both professionally and personally. Join us and be a part of a company that values diversity, inclusion and the well-being of its employees.