Deputy CIO, Care Technologies & Informatics - Information Solutions

Job Description

Job Description:\n\nJob Description SummaryThe Deputy Chief Information Officer, Care Technologies and Informatics is one of MUSC’s most consequential technology leadership roles. This executive is responsible for the strategy, deployment, optimization, and sustained performance of clinical applications and health informatics across the Medical University of South Carolina Health system, one of the Southeast’s leading academic health systems.\n\nEntityMedical University Hospital Authority (MUHA)\n\nWorker TypeEmployee\n\nWorker Sub-Type​Regular\n\nCost CenterCC002269 SYS - IS Senior Leaders\n\nPay Rate TypeSalary\n\nPay GradeHealth-00\n\nScheduled Weekly Hours40\n\nWork Shift\n\nJob Description\nAs the primary bridge between Information Solutions and the clinical enterprise, this leader ensures that technology meaningfully advances MUSC’s tripartite mission of clinical care, research, and education. The Deputy CIO will shape how thousands of clinicians, learners, and researchers interact with technology every day—driving measurable improvements in care quality, operational efficiency, and clinician wellness across MUSC’s hospitals, ambulatory sites, academic environments, and statewide affiliate network.\nThis is a role for a proven health IT leader who thinks strategically, operates with rigor, and connects genuinely with the clinical communities we serve.\n \nScope & Reporting:\n\n \n Reports to the Enterprise Chief Information Officer (CIO)\n \n Direct leadership – Directors and senior leaders of\n \n \n Clinical Applications\n \n Clinical Informatics\n \n Physician Builder and Analyst Programs\n \n Epic Program and Portfolio Management\n \n Digital Health and Patient Omni-Channel Journey\n \n Governance, Optimization, and Operational Oversight\n \n \n Decision Rights (in partnership with CMIO, CTISO, DCEIO, DCIO/Ops, ACIO/ERP, System Leadership)\n \n \n Clinical application and Epic standards\n \n Clinical application roadmap and prioritization\n \n Clinical informatics and workflow standards\n \n Digital health, unified communications, and patient omni-channel platforms\n \n Care Technology Council, Epic JOC, and governance forums\n \n Priority, demand, and capacity intake funnels\n \n Revenue cycle technology optimization (in partnership with Rev Cycle leadership)\n \n Clinical applications, informatics portfolio, and budget\n \n Operational oversight and reporting into the system governance framework\n \n\nKey Responsibilities:\n\nStrategic Leadership & Vision (20%)\n\n \n Define and champion MUSC’s clinical applications and informatics strategy, positioning Epic and digital health capabilities as core enablers of the tripartite mission and MUSC’s statewide health leadership.\n \n Develop and maintain a 2–3-year roadmap with clear milestones across clinical excellence, research enablement, academic training, digital maturity, and statewide integration.\n \n Align clinical technology investments with MUSC’s system-level strategies spanning the University, Health System, and statewide initiatives.\n \n Lead clinical and informatics governance structures that include representation from clinical, research, and academic stakeholders, ensuring coordinated decision-making across Epic, clinical applications, and optimization programs.\n \n Ensure clinical application roadmaps are coordinated with enterprise architecture, cybersecurity, data and analytics, and digital strategy – creating a coherent, platform-rationalized environment across MUSC.\n \n Ensure strategic alignment of clinical technology investments with regulatory requirements (CMS, ONC, Joint Commission) and industry standards (HL7 FHIR, IHE).\n\nEpic and Clinical Application Portfolio (20%)\n\n \n Oversee the enhancement, deployment, and lifecycle management of the Epic EMR and all associated clinical applications across inpatient, ambulatory, perioperative, radiology, pharmacy, lab, behavioral health, and other clinical domains.\n \n Drive Epic maturity through a targeted optimization program, advancing HIMSS maturity model performance, Epic Gold Star and Honor Roll standing, and adoption of high-value best practices across MUSC’s statewide footprint.\n \n Establish integration strategies that drive standardization toward a rationalized platform environment across all regions and Community Connect affiliates.\n \n Oversee specialty clinical systems, including pharmacy (Pyxis, BCMA), cardiology (CVIS), radiology (RIS/PACS), laboratory, and perioperative information systems.\n \n Partner with Epic account teams, third-party vendors, and peer health systems to leverage the full value of the clinical application portfolio.\n \n Champion application and process improvements spanning enterprise system selection, utilization, and implementation—balancing clinical need, operational feasibility, and long-term platform strategy.\n\nHealth Informatics and Clinician Experience (15%)\n\n \n Provide strategic leadership for clinical informatics across inpatient, ambulatory, and ancillary care—emphasizing safe, effective, and efficient use of technology throughout the care continuum.\n \n Build trusted relationships with physicians, nurses, advanced practice providers, and other clinicians statewide to understand frontline needs and ensure clinical systems support—rather than burden—the people who use them.\n \n Lead the design and governance of clinical workflows, order sets, documentation templates, decision support tools, and user interface standards that improve quality, safety, clinician experience, and cross-site standardization.\n \n Champion the adoption of emerging technology such as ambient intelligence, AI-assisted documentation, and other agentic emerging tools that measurably reduce cognitive burden and support clinician wellness.\n \n Build and scale a structured physician builder and informaticist program that develops internal talent and extends informatics capability across MUSC’s campuses.\n \n Oversee clinical data governance and the integrity of clinical data assets used for operational dashboards, population health management, and research.\n \n Collaborate with MUSC’s data and analytics teams to develop real-time clinical surveillance tools, sepsis alerting, quality dashboards, and performance improvement platforms.\n \n Support the Chief Research Informatics Officer (or equivalent) in aligning clinical systems with translational research and IRB data use requirements.\n\nDigital Health, Virtual Care, Patient Omni-Channel Journey, and Unified Communications (15%)\n\n \n Expand MUSC’s digital footprint by advancing virtual care capabilities, patient engagement tools, and digital health solutions that improve access, convenience, and continuity of care across South Carolina.\n \n Identify opportunities to streamline unified communication platforms, strengthen care team coordination, and integrate digital tools with the EMR and other clinical systems.\n \n Ensure that clinical communication and collaboration platforms meet enterprise standards for reliability, security, and interoperability—developed in close partnership with technology, security, and infrastructure leaders.\n \n Integrate digital and clinical application strategies into long-range planning, identifying investments that create durable value for patients, clinicians, and the organization at both campus and statewide scales.\n \n Drive the patient omni-channel journey through technology—orchestrating seamless experiences across digital intake, self-scheduling, patient portals, mobile apps, real-time feedback tools, wayfinding, and post-visit engagement platforms to elevate satisfaction scores, strengthen loyalty, and ensure continuity at every touchpoint across MUSC Health.\n \n Partners with revenue cycle leadership to optimize charge capture, coding accuracy, claims processing, prior authorization workflows, and denial management through clinical application enhancements, automation, and Epic revenue cycle module capabilities.\n \n Lead a structured optimization sprint cycle that identifies, prioritizes, and delivers high-impact clinical and operational system improvements on a rapid, repeatable cadence—using data-driven intake, stakeholder feedback, and agile delivery practices to continuously advance system performance and end-user experience.\n\nGovernance, Optimization, and Operational Oversight (15%)\n\n \n Own and operate the Care Technology Council as the primary governance body for clinical application prioritization, demand management, and cross-functional decision-making—ensuring alignment between clinical needs, IT capacity, and enterprise strategy.\n \n Chair or co-chair the Epic Joint Operating Committee (JOC), driving agenda alignment, escalation management, and accountability for Epic program decisions across MUSC Health entities and Community Connect affiliates.\n \n Design, implement, and continuously improve priority and demand intake funnels that provide transparent, standardized pathways for clinical stakeholders to submit, track, and understand the status of technology requests and enhancement needs.\n \n Manage capacity planning across clinical applications and informatics teams—balancing project demand, operational support, and optimization workstreams to maximize throughput and minimize resource contention.\n \n Establish operational oversight and reporting structures that feed into MUSC’s system governance framework, including regular executive dashboards, portfolio health metrics, and milestone reporting to the CIO and enterprise leadership.\n \n Ensure that governance processes drive accountability and transparency at every level—from intake through delivery—with clear escalation paths, defined SLAs, and structured feedback loops that connect front-line teams to executive sponsors.\n\nStakeholder Engagement, People Leadership, and Culture (15%)\n\n \n Serve as a trusted technology advisor to the CIO, clinical executives, campus leaders, and statewide partners—communicating with clarity, credibility, and a service orientation.\n \n Act as the primary liaison between Information Solutions and clinical communities across MUSC’s missions and regions, translating technology strategy into terms meaningful to frontline and executive clinical audiences.\n \n Represent the CIO office in clinical governance forums, medical executive committees, quality councils, and board-level briefings as appropriate.\n \n Lead, develop, and inspire the clinical applications and informatics teams—fostering a culture of service excellence, innovation, accountability, and continuous improvement.\n \n Provide mentorship for clinical informatics fellows, graduate students, and early-career IT professionals in support of MUSC’s academic mission.\n \n Drive clinician satisfaction and KLAS provider engagement scores through targeted initiatives that improve system usability and align technology with frontline clinical realities.\n \n Embody MUSC’s mission to improve the health and well-being of the communities it serves, with visible commitment to health equity and statewide impact.\n\n \n\nAdditional Job Description\nRequirements (Education, Skills, Experience, Licensure, Registry, Certification):\n\nEducation\n\n \n Bachelor’s degree in computer science, Information Systems, Business Management, or a related clinical field required.\n \n Master’s degree in healthcare administration, Business Administration, Informatics, or a related field strongly preferred.\n \n An advanced clinical degree (MD, DO, NP, PA, PharmD) with formal medical informatics training is a meaningful differentiator and preferred, but not required.\n\nExperience\n\n \n 10+ years of experience in information systems and electronic health records, including at least 5 years of senior leadership experience implementing and managing integrated EHRs in a complex health system.\n \n Epic EMR experience required; Community Connect experience preferred.\n \n Demonstrated track record leading health informatics and clinical applications in a large, dynamic health system—with measurable outcomes in performance, satisfaction, and operational improvement.\n \n Proven ability to lead cross-functional teams, influence senior leadership, and drive clinical system and process redesign in complex, matrixed environments.\n \n Significant experience in strategic planning, IT transformation, and application portfolio management, including managing multiple concurrent enterprise implementations.\n \n Experience managing multi-million-dollar clinical technology budgets and vendor portfolios.\n\n Preferred Qualifications\n\n \n Epic certification in one or more clinical modules (Inpatient, Ambulatory, Beacon, OpTime, Willow, etc.).\n \n CHCIO (Certified Healthcare CIO), CPHIMS, FCHIME, FAMIA, or equivalent professional certification.\n \n Experience leading clinical informatics programs in an NCI-designated cancer center, Level I Trauma center, or comparable quaternary academic medical center.\n \n Familiarity with MUSC’s clinical and academic programs or demonstrated experience in a public university-affiliated health system.\n \n Background in or strong working knowledge of health data science, machine learning applications in clinical care, or AI governance frameworks.\n \n Experience with FHIR-based interoperability, CommonWell/Carequality participation, and state HIE engagement.\n\nSkills and Competencies:\n\n \n Strategic Visionary – Proven ability to develop and articulate a clear, compelling technology vision—and translate it into actionable roadmaps and measurable outcomes aligned with the tripartite mission.\n \n Clinical Relationship Builder – Deep credibility with clinicians and clinical leadership; skilled at building trust across the care continuum and converting clinical insight into technology priorities.\n \n Operational Excellence – Ability to operationalize complex application and informatics strategies across acute, ambulatory, and statewide environments while managing teams through direction, coaching, and accountability.\n \n People and Culture Leader – Skilled at building and developing high-performing clinical applications and informatics teams; creates environments where talent grows and high standards are the norm.\n \n Effective Change Agent – High emotional intelligence; recognizes and navigates resistance with empathy, communicates directly and transparently, and manages conflict without being adversarial.\n \n Patient and Clinician Centered – Sustained focus on improving outcomes, satisfaction, and experience—grounded in MUSC’s mission and a commitment to equity and access.\n \n Data-Driven Decision Making – Leverages metrics, benchmarks, and outcomes data to continuously improve clinical technology performance and organizational results.\n\nSuccess Measures:\nPerformance in this role will be evaluated across the following dimensions:\n\nClinician Satisfaction\nIncreased KLAS provider engagement scores and clinician satisfaction metrics; demonstrated improvements in system usability and