Patient Service Specialist

Patient Service Specialist (Front Desk) *Location:* Vienna, VA

• Employment Type:* Contract-to-Hire (4 Months)
• Work Environment:* 100% Onsite
• Pay Rate:* $19.00/hour
• Schedule:* Monday-Friday
• Free Parking Available*

About the Opportunity We are seeking a reliable and customer-focused *Patient Service Specialist* to support a busy outpatient healthcare clinic in Vienna, VA. This role serves as the first point of contact for patients and is responsible for managing front desk operations, scheduling appointments, patient registration, insurance verification, and providing exceptional customer service. This is an excellent opportunity for someone with healthcare administrative or medical front desk experience who is looking for long-term career growth within a stable and supportive environment. Key Responsibilities Patient Registration & Front Desk Support Welcome patients and manage check-in/check-out processes Register new patients and update patient demographics Schedule and confirm appointments Maintain accurate patient records within the EMR system Customer Service Answer incoming phone calls and assist patients with questions Provide friendly and professional support to patients and visitors Address patient concerns and direct inquiries appropriately Administrative Duties Verify insurance information and coverage Document patient information and provider notes in the EMR system Assist with patient accounts and general office functions Coordinate follow-up appointments and referrals as needed Multitasking & Office Coordination Support providers and clinic staff throughout the day Balance phone calls, patient interactions, and administrative tasks simultaneously Ensure smooth daily front office operations Required Qualifications Previous customer service experience Medical office or healthcare experience Front desk or receptionist experience Patient registration experience Insurance verification knowledge Experience using EMR/EHR systems Strong computer and data entry skills Excellent communication and organizational skills Reliable attendance and punctuality Preferred Qualifications Knowledge of medical terminology Patient check-in/check-out experience Prior authorization experience Medicaid or insurance processing experience Call center or inbound phone support experience Ideal Backgrounds Candidates with experience in the following roles are encouraged to apply: Patient Service Specialist Medical Receptionist Medical Front Desk Representative Patient Registration Specialist Healthcare Customer Service Representative Medical Office Assistant Administrative Coordinator Call Center Representative (Healthcare) Why Consider This Opportunity? Contract-to-hire opportunity with long-term growth potential Stable Monday-Friday schedule Supportive team environment Opportunity to grow into healthcare administration roles Gain valuable experience within a patient-centered healthcare setting What We're Looking For The ideal candidate is dependable, professional, comfortable multitasking in a fast-paced environment, and passionate about providing excellent patient care and customer service. Reliability and attendance are extremely important, as this individual will be responsible for opening and supporting the front office each day. Job Type & Location This is a Contract to Hire position based out of Vienna, VA. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Vienna,VA. Application Deadline This position is anticipated to close on Aug 8, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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