Mutuel Clerk

A Mutuel Clerk is responsible for processes, cashes, redeem, verifies and sells pari-mutuel tickets for various types of bets, assists guests with questions and ticket redemptions, explains wager techniques to guests in a courteous and helpful manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Adhere to Ellis Entertainment, LLC (“Ellis Park”) Core Values and Policies & Procedures. Act as a role model within and outside the gaming and racing facility. Maintain a positive and respectful attitude toward customers and coworkers. Consistently report to work on time and prepared to perform duties of the position. Must be thoroughly knowledgeable of pari-mutuel wagering (e.g., reading tickets sold, tote keyboard, and basic racing terminology). Must be knowledgeable about all aspects of racing, including types of wagering, availability of simulcasting, and wagering offered at the various tracks. Maintain sales in an organized manner while ensuring efficient and accurate service while providing guests with instructions, taking bets, selling cash, refunding and canceling tickets, and/or other information. Provide customers with a list of scratches for tracks or results for races. Handles and secures all money banks to ensure the proper balancing and transaction verification through the sales system and prepares and verifies all closing paperwork. Fill out and sign the variance form if the money bank does not balance at the end of the shift, which must include the possible reason for every variance. Maintain strong knowledge of money handling, counting, and complex mathematical skills. Notifies higher level management of any complaints or suspicious or unusual activity in a timely manner. Maintains the confidentiality of winning tickets to ensure guest privacy and all company matters. Adhere to departmental procedures, safety rules, health regulations, and Kentucky Horse Racing Commission (KHRC) rules and regulations. Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests). Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy, and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). Develop a thorough knowledge of services, room locations, amenities, and surroundings (e.g., Mutuels, gift shop, restaurants, Sky Theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events. Always maintain a courteous, positive, and professional working relationship with all Ellis Entertainment personnel and the general public (e.g., coworkers, clients, and vendors). Work under pressure; maintain regular and punctual attendance, including working odd and unusual hours, weekends, and holidays. Perform additional duties and responsibilities as necessary or assigned.

EDUCATION AND EXPERIENCE

Education & Experience: High School Diploma or GED preferred. Relevant work experience or cashiering experience is preferred. Must be a minimum of 18 years of age. Must possess basic mathematical skills (able to add, subtract, multiply, and divide). Licensing & Certification: Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Computer Equipment, Software, Machinery: Ability to operate a tote wagering system and/or betting terminal Experience operating counting equipment (10-key calculator). Essential Physical Requirements: The job requires the ability to talk, turn, twist, stand for long periods of time, and repetitively use hands 51-100% of the time. The job requires the ability to bend over and stoop 1-24% of the time. The job requires the ability to carry, lift and slide/transfer 1-20lbs. 1-24% of the time. The job requires the ability to organize, read, and perform math skills 51-100% of the time. The job is performed indoors/outdoors with exposure to fumes (e.g., cigarette smoke) and occasional exposure to hot/cold temperatures, loud noises, and confined areas. Other Requirements: Must provide and maintain a valid driver’s license. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #J-18808-Ljbffr Presque Isle Downs, Inc.