Dispatch/ Call Center
$18 per hourMy Little Helper & Co
Logistics Navigator
Location: Cornelius, NC Compensation: $18.00 per hour Employment Type: Part-Time or Full-Time (flexible schedules available, including weekends)
About Us: My Little Helper & Co LLC is a leading Non-Emergency Medical Transportation (NEMT) company serving the Charlotte Metro area and surrounding counties, including South Carolina. We are committed to providing safe, reliable, and accessible transportation services that make a difference in the lives of our clients. Join our expanding team and contribute to our mission of improving community accessibility and well-being.
Position Summary: A Logistics Navigator coordinates and schedules transportation services, ensuring smooth communication between clients and drivers while maintaining high-quality customer service.
Key Responsibilities:
- Manage incoming and outgoing calls for service requests.
- Schedule and dispatch drivers effectively, optimizing routes.
- Communicate real-time updates and changes to drivers and clients.
- Monitor and address issues, ensuring timely resolutions.
- Maintain accurate logs of service calls, schedules, and incidents.
- Provide exceptional customer service and resolve client concerns.
- Collaborate with team members to ensure operational efficiency.
- Use dispatch software and tools proficiently.
Key Cultural Values:
- Efficiency and innovation.
- Commitment to exceptional customer service.
- Adaptability and accountability.
Requirements Qualifications:
- High school diploma or GED; associate degree preferred.
- Proficiency in dispatch or CRM software.
- Strong organizational and multitasking skills.
- Excellent communication and problem-solving abilities.
- Ability to remain calm under pressure.
Benefits Why Join Us?
- Competitive pay at $18.00 per hour.
- Flexible scheduling with part-time, full-time, and weekend positions available.
- The opportunity to make a meaningful impact on your community.
- Regular training to enhance skills and ensure safety standards.
- Work in a supportive, team-oriented environment.
Vacancy posted 4 days ago
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