Desktop Support Specialist

Tier 2 Desktop Support ConsultantLocation: New York, NY 10019 (Onsite) Duration: 12 Months Work Hours: 37.5 hours per week Shift: Midnight Shift (12:00 AM – 8:00 AM) – Fully OnsitePosition OverviewThe consultant will be required to be fully onsite for the midnight shift (12:00 AM – 8:00 AM) and will serve as part of a 24/7 on-site support team. The consultant will provide Tier 2 technical support at the Rail Control Center, Power Control Center, and Backup Rail Control Center facilities. The role involves installing, updating, maintaining, and troubleshooting computer hardware, software, and network systems supported by the Technology Department. The consultant will support Microsoft and Apple operating systems, perform system administration tasks, and coordinate technical initiatives across departments. The candidate may be required to report to various facilities depending on work assignments. Moving and lifting equipment will be required.Key ResponsibilitiesProvide Tier 2 support as part of a 24/7 onsite operations teamInstall, configure, update, and maintain desktop, laptop, and peripheral hardwareTroubleshoot and resolve hardware, software, and network-related issuesProvide Microsoft Windows and Apple OS supportPerform system administration tasks including user account managementSupport enterprise applications and Oracle client-based systemsCoordinate project requirements with business and technical departmentsConduct hardware and software technical reviews and evaluationsSupport MTA users with computer-related services and technical troubleshootingAssist in documentation, procedure development, and IT process improvementsEnsure adherence to enterprise IT standards and security protocolsRequired Skills & Qualifications4–6 years of Tier 2 IT Support experienceCMP10 Certification (Required)Strong experience with computer hardware, printers, digital senders, and peripheralsExperience supporting Symbol handheld devicesProficiency with Microsoft Windows XP/7/8/10 (desktop & mobile)Experience with Microsoft Office 2016, Microsoft Suite, Exchange/Outlook 2016Experience with HP Jet AdminStrong experience supporting Apple Operating SystemsExperience with ServiceNow ticketing systemExperience with Oracle client-based applicationsExperience with Microsoft Active DirectoryExperience with Cisco networking devicesKnowledge of Ethernet cablingUnderstanding of networking protocols (TCP/IP, multicast, networking fundamentals)Strong communication skills (oral and written)Preferred SkillsExperience with Visio, CAD, and technical drawingExperience with Unix, Linux, and Solaris environmentsExperience with Red Hat LinuxExperience working in VMware environmentsExperience investigating, analyzing, designing, developing, and evaluating enterprise IT procedures and requirementsPhysical RequirementsAbility to lift and move computer equipmentAbility to work fully onsite during midnight shiftAbout UsInterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.