Corporate Training Specialist I

Position Corporate Training Specialist I
Job Code-1569
req5813
Delta Community Credit Union Administrative Office - Riverwood 200
Full Time

Job Description Create your success story at Delta Community Credit Union - where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That's why we're one of Atlanta's Best Places to Work! Whether you're starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.


The Corporate Training Specialist I is responsible for facilitation mastery of new and recurrent training to applicable credit union staff. They may facilitate operational, procedural, and exceptional service training across all levels of frontline and leadership. They will play a vital role in various aspects of the organization's operations by facilitating live, virtual, multimedia, and/or blended learning programs to meet organizational strategies and initiatives. This individual should possess the ability to be a self-starter and work successfully in a highly collaborative, team-oriented environment. This individual will lead training sessions in an effective, professional, engaging, and interactive manner, exemplifying Core Values.

Practices safety-conscious behaviors in all operational processes and procedures.

Essential Functions:

• Coordinate, facilitate, and conduct all training programs for Delta Community staff across a variety of formats including in-person, virtual, hands-on, and/or recurrent training.


• Coordinate the dissemination of policy or operational changes to department staff and partners.

• Actively participate in the creation and execution of ongoing recurrent training initiatives including podcasts, internal social media postings, monthly newsletter, in-person huddles/team meetings, etc.

• Effectively facilitate hands-on training opportunities both in our training labs and during on-the-job training.

• Evaluate and monitor employee learning and absorption of content trained.

• Participate in the preparation of all resources ahead of training sessions, and in post-session wrap-up activities.

• Challenge the status quo and stay abreast of industry and training best practices.

• Learn and be able to conduct all Foundational training classes (Teller, Member Service Agent, and Member Care Center).

• Knowledgeable in all levels of technology training delivery (MS Word, Excel, PowerPoint, MS Outlook, MS Teams, Webinars, etc.).

• Crosstrain to be certified to teach in multiple subject areas in order to provide effective employee and member service training and support.

• Collaborate with Corporate Training - Design & Development team on the creation of new training materials, as well as routine maintenance of existing materials.

• Collaborate with Corporate Training - Retail Engagement team on delivering co-facilitated sessions either in-person or virtual.

• Manage time effectively to stay on-track with classroom training agendas and/or facilitator guides.

• Effectively utilize and adhere to facilitator guides and other training materials.

• Monitor, document, and address any learning and/or personnel issues arising during class, in partnership with Corporate Training management.

• Consistently demonstrate Delta Community's core values: flexibility, integrity, dedication, ownership, and diversity.

• Work periodically in operational areas supported by Corporate Training to enhance knowledge among the team and end users.

• Travel to branch locations as well as off-site training required.


• Perform additional duties as assigned and work in other departments and branches as required.

Other

• This description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

• This job description is subject to change at any time.

Position may offer work from home opportunities, pending specific performance and departmental needs.

Job Qualifications Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Required Minimum Qualifications:

• High school diploma or equivalent.


• 2+ years' banking, credit union, or financial services industry or 2+ years' classroom or virtual facilitation experience.


• Must be organized and detail oriented.


• Excellent verbal and written communication.


• Excellent facilitation and presentation skills.


• Must be adaptable to change.


• Must be flexible in workday in order to schedule training for early or late shifts and possibly Saturdays.


• Must be able to travel to other branch locations as well as off-site training, which may require several consecutive days out of town.


• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.


Preferred Qualifications:

• Bachelor's Degree in Business or related field.


• 1+ years' Call Center experience.


• 6+ months' Delta Community experience with products, services, policies and procedures.


• Strong understanding of adult learning theories and pedagogies.

• Symitar experience and MSP experience.

• Strong operational experience, work experience and documented success in at least 2 or more of the following roles: Teller, Assistant Head Teller, Head Teller, Manager/Assistant Manager, Deposit and Loan Accounts, and/or Call Center Representative.


• Previous classroom training experience, preferably in retail banking and/or financial products and services.


• Strong knowledge of Word, Excel, Outlook, Teams, and Power Point.


Employee benefits include:
• Medical, Dental and Vision Coverage
• Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
• Supplemental Insurance or Voluntary Insurance
• 401(k) Plan with Company Match
• Vacation, Holidays and Personal Time Off
• Paid Maternity and Paternity Leave
• Pre-tax Health and Dependent Care Spending Accounts
• Benefit Choice Program
• Health Reward Dollars
• Discount on Gym Reimbursement and Identity Theft Programs
• Legal Services