Service Operations Assistant

Service Operations Assistant

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and delivering a positive customer experience. This position helps coordinate associates, maintain efficient checkout operations, support customer service, and ensure front-end standards are consistently maintained. The Service Operations Assistant serves as a key leader on the front end and provides leadership coverage when needed.

Key Responsibilities

• Assist the Service Operations Manager with the daily operation and performance of the front end.
• Provide friendly, professional, and efficient customer service.
• Support, coach, and train front-end associates to ensure consistent execution of service standards.
• Help assign daily responsibilities and provide direction to cashiers, courtesy clerks, and other front-end associates.
• Monitor checkout lanes and customer traffic to maintain efficient service and minimize customer wait times.
• Open or close additional checkout lanes based on customer volume and business needs.
• Assist customers with questions, concerns, refunds, price discrepancies, and other service-related needs.
• Help ensure registers, self-checkout areas, customer service areas, and entrances remain clean, organized, and properly supplied.
• Monitor self-checkout operations and provide assistance to customers as needed.
• Assist with associate breaks, lunches, and front-end coverage to maintain efficient operations throughout the shift.
• Support cash-handling procedures and help ensure company policies are followed.
• Assist with register pickups, tills, cash accountability, and other front-end financial procedures as assigned.
• Help maintain accurate pricing and address price discrepancies according to established procedures.
• Monitor courtesy clerk responsibilities, including bagging, cart retrieval, carry-outs, cleaning, and other assigned duties.
• Help maintain adequate shopping cart levels and overall cleanliness of the store entrance and front-end areas.
• Respond to customer concerns professionally and work toward timely and appropriate resolutions.
• Assist with opening and closing front-end responsibilities as assigned.
• Follow all company policies, safety procedures, and operational standards.
• Communicate staffing concerns, equipment issues, service opportunities, and operational needs to the Service Operations Manager or store leadership.
• Step into additional leadership responsibilities when the Service Operations Manager is unavailable.
• Support other areas of the store as needed and contribute to a positive, team-oriented work environment.

Leadership Expectations

• Lead by example and maintain a professional, positive, and customer-focused attitude.
• Provide associates with clear direction, expectations, and follow-up.
• Help develop associates through training, coaching, recognition, and ongoing feedback.
• Promote teamwork, accountability, urgency, and excellent customer service.
• Maintain visibility on the front end and respond quickly to customer and associate needs.
• Monitor front-end conditions and adjust associate assignments based on customer traffic and business needs.
• Help maintain a welcoming and professional environment for customers and associates.
• Address operational concerns promptly and communicate significant issues to store leadership.
• Support consistent execution of company policies and front-end procedures.

Qualifications

• Previous retail, grocery, customer service, or related experience preferred.
• Previous leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Strong organizational and time-management skills.
• Ability to provide direction and support to multiple associates in a fast-paced environment.
• Ability to handle customer concerns calmly and professionally.
• Basic understanding of cash-handling and front-end procedures preferred.
• Ability to prioritize multiple responsibilities and respond quickly to changing business needs.
• Ability to work independently while contributing effectively as part of a team.
• Must be dependable, organized, professional, and able to demonstrate good judgment.
• Ability to work a flexible schedule based on business needs, including early mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, squat, push, pull, and perform repetitive motions.
• Ability to lift and move products, supplies, and front-end equipment as required.
• Ability to push and retrieve shopping carts as needed.
• Ability to move throughout the store frequently to assist customers and associates.
• Ability to perform register, customer service, and other front-end duties as business needs require.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values