Engineering Senior Manager, Fraud Technologies

Scope of Role

Extensive experience in enterprise fraud prevention, detection, investigation, and decisioning platforms. Extensive experience leading engineering teams responsible for developing and supporting highly available, scalable, and secure fraud technology solutions that protect customers, financial assets, and organizational reputation across digital, payments, lending, deposit, and customer service channels. Expertise in fraud prevention technologies, risk management, real-time transaction processing, artificial intelligence and machine learning applications, case management systems, and fraud operations support Extensive experience running development & engineer initiatives using Agile practices. Experience with modern developer tools and languages

Manages the activities and strategic direction of the Department including indirectly managing several diverse types of Technology teams. Responsible for the budget of multiple cost centers spanning concurrent development streams. Provides long and short-term strategic direction for the entire Department, multiple applications and/or cost centers. Serves as primary contact to Divisional peers, Technology leadership team, Management Group and business partners. Oversees development and career planning for all team members.

Primary Responsibilities

• Lead and develop high-performing engineering managers, software engineers, architects, data engineers, and support teams responsible for fraud technology platforms.
• Real-Time Fraud Detection
• Transaction Monitoring
• Fraud Risk Scoring
• Behavioral Analytics
• Device Intelligence and Fingerprinting
• Mule and Synthetic Identity Detection
• Account Takeover Detection
• Identity Fraud Prevention
• Application Fraud Detection
• Payments Fraud Controls
• ACH Fraud Monitoring
• Wire Fraud Detection
• Card Fraud Detection
• Digital Banking Fraud Controls
• Customer Authentication Risk Signals
• Fraud Alerting and Notifications
• Fraud Investigation and Case Management
• Fraud Loss Prevention and Recovery Support
• Establish engineering standards, operational excellence practices, and technology governance across fraud solutions.
• Drive workforce planning, performance management, talent development, succession planning, and employee engagement initiatives.
• Foster strong partnerships with Fraud Operations, Risk Management, Cybersecurity, Data Analytics, Compliance, and Business leaders.
• Manage vendor/product analyses and recommendations to ensure delivery of the most appropriate end product based on available resources, inclusive of budget.
• Develop and manage multiple cost center budgets.
• Ensure fraud platforms meet availability, resiliency, scalability, security, and performance objectives.
• Provide operational accountability for mission-critical fraud detection and decisioning systems operating in a 24x7 environment.
• Establish and manage platform SLAs, SLOs, operational metrics, and service management practices.
• Lead modernization of fraud detection and decisioning platforms utilizing cloud-native technologies.
• Implement engineering best practices including CI/CD, Infrastructure as Code, Site Reliability Engineering (SRE), platform observability, and automation.
• Drive adoption of event-driven architectures, real-time analytics, and high-volume transaction processing solutions.
• Champion innovation that improves fraud prevention capabilities while enhancing customer experience.
• Coordinate activities with other managers as required to support efforts of mutual interest.
• Manage the implementation of customer technology consistent with Division standards and long-range plans, seeking opportunities to leverage these across other teams as applicable.
• Ensure activities managed adhere to all Department and Technology standards and procedures, including all documentation requirements to protect Bank interests and serve as a reference source.
• Manage and ensure the recommendation of systems designs based on business and technology requirements.