Senior Operations Manager

Senior Operations Manager

The Senior Operations Manager will oversee the operational systems and administrative processes that support the organization's programs and strategic initiatives. This highly cross-functional role will partner with senior leadership to improve processes, coordinate priorities, and strengthen organizational efficiency and accountability.

Responsibilities:

• Oversee day-to-day operations, workflows, administrative processes, and internal systems.
• Develop and improve procedures and processes that increase efficiency and accountability.
• Coordinate cross-functional initiatives across finance, grants, HR, technology, marketing, investment, and program teams.
• Support budgeting, financial administration, forecasting, and reporting.
• Manage grant and contract administration, including budgets, reporting, compliance, and deadlines.
• Oversee operational processes supporting programs, clients, and external partners.
• Maintain data quality and reporting across CRM and other organizational systems.
• Coordinate HR, technology, vendor, and consultant relationships.
• Develop management reports, tracking tools, and dashboards.
• Partner with leadership on organizational planning, special projects, and strategic initiatives.

Qualifications:

• Bachelor's degree in Business, Operations, Finance, Public Administration, or a related field.
• 7+ years of experience in operations, administration, program management, finance administration, grant management, or a related function.
• Strong project management, organizational, analytical, and problem-solving skills.
• Experience managing multiple priorities, stakeholders, vendors, and administrative processes.
• Experience with budgets, grants, contracts, HR processes, technology systems, and reporting.
• Strong Microsoft Office skills, particularly Excel, and experience with CRM or data management systems.
• Excellent communication skills and ability to work effectively across an organization.
• Strong judgment, discretion, and ability to manage confidential information.
• Nonprofit, entrepreneurial, economic development, or startup experience preferred.

Compensation: $120,000 - $150,000 base salary

Location: Hybrid in Buffalo, NY

CODE: IND123