CUSTOMER SERVICE REPRESENTATIVE 1230 REV 08/28/25

Job Title

Customer Service Representative

Job Description

A Customer Service Representative has direct public contact including in-person transactions; use of the telephone and Internet to receive customer requests for service; provide information and respond in writing to customers of the Department of Water and Power regarding accounts and department programs; performs specialized work in various aspects of customer billing and collection, including the use of personal computers to make necessary input/adjustment transactions; and does related work.

Requirements/Minimum Qualifications

Two years of full-time paid experience processing customer requests for service and providing information to customers regarding accounts or specialized programs either in-person or through the telephone or Internet; or performing specialized work in various aspects of customer billing and collection, including data entry, customer account research and resolution, and the use of personal computers to make necessary input/adjustment transactions.

A valid Class C driver's license issued by the California Department of Motor Vehicles (DMV) is required at the time of appointment. Candidates will not be eligible for appointment to these positions if their DMV record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation such as DUI.

The ability to speak or write a language other than English. Proficiency in Spanish, Korean, Vietnamese, Chinese, Armenian, Filipino/Tagalog, and Farsi is required for some positions.

Where To Apply & Application Deadline

Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at

Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.

Applications will only be accepted on-line on the dates listed below:

FRIDAY, AUGUST 15, 2025 to THURSDAY, AUGUST 28, 2025

Additional filing periods may be added based on the City's hiring needs.

Selection Process

The examination will consist of a qualifying multiple-choice test and a weighted interview. In the on-line multiple-choice test, the following competencies may be evaluated: Mathematics; Attention to Detail; Computer Proficiency; Customer Service; and other necessary knowledge, skills, and abilities.

The examination score will be based entirely on the interview. In the interview, the following competencies may be evaluated: Judgment and Decision Making; Analytical Ability; Attention to Detail; Stress Tolerance; Customer Service; Credibility; and other necessary knowledge, skills, and abilities.