Front Desk Clerk

Description Basic purpose or function: The Front Desk Clerk is responsible for attending to guest needs of checking-in and out and accurately taking reservations and answering questions regarding room rates, amenities, services and about area and facility offerings. JOB RESPONSIBILITIES: Must maintain strict confidentiality. Must possess excellent customer service skills. Must be able to handle any pressure situation. Check guest in using a computerized front desk software program while ensuring that proper room accommodations have been secured with an acceptable form of payment. Use a front desk key card code to make keys for the proper room and length of stay. Will make postings of charges and payments into guest folios. Accurately maintain all cash handling functions. Must be able to count a cash drawer. Must know all guestroom configurations, types and location in the building. Distribute information regarding current functions in the casino complex. Take reservations or walk-in reservations if available. Must become familiar with all rate structures, discount and comp. packages and necessary authorization requirements. Required to secure complete guest registration information on registration card and in computer system. Will be required to handle all telephone calls and efficiently transfer callers' requests to reach other departments or guests rooms. Will need to monitor room availability for any given date on a continuous basis for maintaining accuracy of reservations. Checkout guests ensuring accuracy of charges and balancing transactions. Prepare reconciliation forms of all transactions and deposits at the end of shift and deliver to the casino vault. Be able to prepare cash exchange forms. Must learn fire alarm system sufficiently enough to determine location of potential fire danger and to disarm and rearm system. Required to learn how to calmly respond to emergency situations and to contact the appropriate personnel or agencies for guest safety. Maintain constant communication with Shift Lead on duty. Communicate with security in the event of suspected illegal activity on the premises. Needs to be in contact with the maintenance department when service is needed. Ability to operate office machines. Accurately record the issuance and return of lodge keys for service specialist, public space and maintenance personnel. Must accurately read and record any situations/information on a front desk shift report. Must accurately record any pertinent information in any logs required by the front desk. Complete daily task sheets. Perform all other duties as assigned. Minimum Qualifications: Must be at least 18 years of age. High school diploma or equivalent. Bookkeeping skills or experience helpful. Must possess a detailed math aptitude with an ability to determine correct debits and credits to guest accounts. Computer keyboard and ten key experiences preferred. Ability to calmly perform multiple tasks simultaneously. Must have a positive, helpful, pleasant and professional demeanor. Required to be well organized and able to work under pressure. Occasional bending and lifting up to 40 pounds. Required to have professional oral and written skills. Must be able to stand at the front desk for most of the shift.