Customer Service Associate

About TrustWareGate TrustWareGate is a logistics and warehousing company providing secure storage, inventory management, and distribution support for business clients. Our team works to ensure that products are handled, packaged, and prepared for shipment with accuracy and efficiency. Position Overview We are seeking a dependable and customer-focused Customer Service Associate to support client communication and service coordination within our Boston operations. This role plays a key part in ensuring accurate information flow between customers and warehouse teams. Key Responsibilities * Respond to customer inquiries via phone, email, and internal systems * Provide updates on shipments, inventory, and service requests * Assist with resolving customer concerns or service issues * Coordinate with warehouse and logistics teams to ensure timely service * Maintain accurate records of customer interactions * Support administrative and operational tasks as needed Minimum requirements: Qualifications & Requirements * High school diploma or equivalent required * Previous customer service experience preferred * Strong communication and problem-solving skills * Basic computer proficiency (email, data entry systems) * Ability to multitask and stay organized * Reliable and team-oriented Benefits * Competitive salary * Paid training * Opportunities for growth within customer service and operations * Stable, full-time employment * Supportive and professional work environment

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