Floor Lead

Position Overview The Floor Lead is responsible for maintaining standard operating procedures at our retail store. This candidate will be an inspiring team member and leader, ready to ensure productivity and quality performance are met to achieve our long-term company vision. Job Functions Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal Lead, mentor, and inspire team members to continuously grow, learn, and evolve personally and professionally Help build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers. Set the standard for excellent customer service by providing guidance to staff on produce knowledge, customer focus, and personalized service. Ensures the smooth and seamless functioning of operations Collaborate with inventory control to ensure accurate product counts, proper labeling, and organization of products on the floor. Ensure strict adherence to all legal and regulatory requirements Assist in onboarding new employees and provide ongoing training. Conduct regular performance evaluations to identify areas for improvement Oversee cash handling procedures and maintain accurate financial records. Address customer concerns, resolve conflicts, and handle escalated issues in a professional and efficient manner. Oversee visual merchandising to create attractive product displays to enhance the customer experience. Enforce safety protocols and cleanliness standards, ensuring a safe and comfortable environment for both customers and staff. Assisting in the store’s opening and closing protocols Monitor the store’s energy by ensuring that front-line employees are always shouting their WELCOME's; the overall vibes are upbeat and cheerful, and customers are leaving 100% satisfied with plans to return Administer and documenting all breaks to employees at appropriate times Serve as the liaison between receptionists/sales associates and managers Other duties as may be assigned *This position is a full-time role at $20.00/hour Requirements Minimum 21 years of age High school diploma Full time Open availability preferred (must be able to work 2 weekend days Fri-Sun) 2 years of leadership experience in retail/hospitality Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods of standing, sitting at a desk, and working on a computer. Be able to stand for prolonged periods of time, bend, kneel, squat, and twist Schedule Open availability is highly preferred; must be able to work nights, weekends, and holidays. Benefits & Union Partnered with United Food and Commercial Workers International Union (UFCW) who partners with cannabis workers, patients, consumers, community allies, elected officials, and business owners to help lead the development and stabilization of the emerging cannabis industry to help workers secure better wages, protection, and benefits. Retirement plan (IAP) with Employer contributions Full time status based on seniority Medical Insurance for part time and full-time employment Paid training to learn about the history of cannabis, compliance, product knowledge, and sales Sample incentives (when available) Annual employee appreciation discounts on STIIIZY merchandise Paid holidays Employee discounts on top of already highly competitive prices Company-sponsored events and team-building activities Equal Employment Opportunity We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr STIIIZY