Senior Client Service Manager

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. Overview At Gallagher, we’re looking for a Senior Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our clients. You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career. How You'll Make An Impact You’ll take on a leadership role in driving client success and team performance. From managing complex renewals to identifying growth opportunities, you’ll ensure clients receive tailored solutions that meet their needs. You’ll also play a key role in mentoring team members and fostering a culture of collaboration and excellence. Here’s what you’ll do: Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions. Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage. Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction. Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies. Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development. Conduct regular audits to ensure compliance with regulations and maintain high service standards. Oversee the accuracy and management of client and policy data using Gallagher’s systems. Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. About You This is what you’ll bring to the role: Bachelor’s degree with a minimum of 5+ years of client service and/or claims management experience OR – High School degree/GED with a minimum of 10+ years of client service and/or claims management experience A Property and Casualty Insurance License. Proficiency in Microsoft Office. A desire to build relationships and deliver results. Adaptability and resilience in managing shifting priorities. A collaborative mindset to work with teams across Gallagher. Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range is the anticipated low end and high end of the range for this position, influenced by factors such as experience, education, and geography. In addition to the base salary, you will receive a wide range of benefits. Minimum Core Benefits Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax‑advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other Benefits Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process. Inclusion and Diversity Gallagher embraces the diverse identities, experiences, and talents of its employees, allowing us to better serve our clients and communities. Inclusion is a conscious commitment and diversity is a vital strength. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination based on protected characteristics. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including but not limited to recruitment, hiring, training, promotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations for known physical or mental limitations of a qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr