Salesforce QA Automation - Chatbot Testing

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce QA Automation Engineer to join our team in Bengaluru, Karnataka, India.

Scope of Services

•  Develop, maintain, and execute automated functional, regression, integration, smoke, and end-to-end test suites using Cypress and JavaScript or TypeScript.

•  Design test strategies, test plans, test scenarios, traceability, test data, entry and exit criteria, and release-quality reporting.

•  Perform manual and automated testing of Salesforce Service Cloud, Lightning applications, Lightning Web Components, Flows, Apex-driven functionality, security, permissions, and integrations.

•  Test Einstein Bots and other digital assistants across conversation flows, intents, entities, context variables, authentication, transactions, fallback behavior, error recovery, and bot-to-agent handoff.

•  Validate Omni-Channel routing, queues, skills, presence, transcripts, pre-chat context, escalation, agent workflows, and service-level behavior.

•  Test digital engagement channels such as web messaging, in-app messaging, SMS, and WhatsApp when in scope, including templates, consent, session handling, routing, and escalation.

•  Develop API and integration tests for REST, SOAP, middleware, event-driven interfaces, and downstream systems of record.

•  Integrate automated tests with CI/CD pipelines and establish repeatable quality gates, execution reports, and failure diagnostics.

•  Participate in refinement, sprint planning, reviews, defect triage, release readiness, and production issue investigations.

•  Document defects with reproducible evidence, assess severity and business impact, support root-cause analysis, and verify corrective actions.

Required Experience and Qualifications

•  Five to seven years of software quality assurance or quality engineering experience.

•  At least three years of hands-on test automation experience, with strong current expertise using Cypress.

•  Proficiency with JavaScript or TypeScript and experience designing maintainable automation frameworks, reusable components, fixtures, mocks, and test utilities.

•  Demonstrated experience testing Salesforce applications, preferably Service Cloud, Lightning Experience, Flows, Apex, LWC, Salesforce security, and enterprise integrations.

•  Demonstrated experience testing Einstein Bots, enterprise chatbots, virtual assistants, or conversational AI solutions.

•  Experience testing REST APIs and integration workflows using tools such as Postman, ReadyAPI, SoapUI, or code-based API frameworks.

•  Strong knowledge of test design techniques, risk-based testing, regression strategy, defect management, test-data management, and quality metrics.

•  Ability to work independently and communicate test risks, evidence, and release recommendations to technical and business stakeholders.

Salesforce and Chatbot Testing Capabilities

•  Service Cloud testing across Case Management, Knowledge, Omni-Channel, routing, queues, console applications, entitlements, milestones, macros, quick text, and service analytics.

•  Validation of chatbot dialogs, intents, entities, utterance variations, context retention, branching, disambiguation, fallback, error handling, timeout, escalation, and human handoff.

•  Testing of authenticated and unauthenticated chatbot journeys, role-based access, sensitive-data handling, auditability, privacy, and negative-security scenarios.

•  Validation of multilingual and localized chatbot experiences, preferably English plus Spanish and/or Portuguese.

•  Cross-browser, responsive, accessibility, usability, and compatibility testing for customer and agent experiences.

•  Validation of operational chatbot measures such as containment, transfer, fallback, abandonment, response time, resolution, and customer-experience outcomes.

Preferred Tools and Experience

•  Selenium WebDriver experience and the ability to maintain or transition existing Selenium automation assets.

•  Tricentis Tosca experience, including model-based automation, reusable test steps, test-data management, and execution reporting.

•  Azure DevOps, Git, Jenkins, Gearset, or comparable source-control, CI/CD, deployment, and test-management tooling.

•  SQL or data-query experience for back-end validation, reconciliation, and test-data verification.

•  Experience with test management and defect tools such as Azure DevOps Test Plans, Jira, Zephyr, qTest, or equivalent.

Performance Testing Experience: Plus

•  Experience using JMeter, PlayWright, LoadRunner, BlazeMeter, NeoLoad, k6, or a comparable performance-testing tool.

•  Ability to design load, stress, endurance, spike, and scalability scenarios for Salesforce-integrated applications, APIs, and chatbot services.

•  Experience analyzing response time, throughput, concurrency, error rates, bottlenecks, integration latency, and system behavior under peak demand.

•  Ability to produce performance baselines, findings, and actionable recommendations while accounting for Salesforce platform limits and test-environment constraints.

Preferred Certifications

•  ISTQB Certified Tester Foundation Level or an advanced ISTQB test automation credential.

•  Salesforce Certified Administrator.

•  Tricentis Tosca certification or relevant performance-testing certification.

AI-Assisted Quality Engineering

•  Use approved AI-assisted tools such as GitHub Copilot, Claude Code, or Cursor to accelerate test design, Cypress automation, API-test development, test-data preparation, debugging, refactoring, and test documentation.

•  Generate candidate test scenarios from user stories and acceptance criteria, then independently validate functional, negative, security, accessibility, integration, chatbot, channel, and regression coverage.

•  Use AI assistance to analyze failures, logs, selectors, flaky tests, automation gaps, and root-cause hypotheses, with human review before code is committed or results are used for release decisions.

•  Review AI-generated test code and artifacts for correctness, maintainability, privacy, security, traceability, licensing, and alignment with enterprise quality-engineering standards.

•  Follow enterprise policies for approved tools, confidential data, source code, credentials, prompt handling, and responsible AI use without weakening QA accountability or release evidence.

Expected Deliverables and Outcomes

•  Cypress automation framework enhancements and maintainable automated regression suites.

•  Approved test strategy, test plans, traceability, test cases, test data, execution evidence, and release-quality summaries.

•  Automated API and integration tests with repeatable execution and clear diagnostics.

•  Salesforce and chatbot validation artifacts covering positive, negative, security, accessibility, channel, escalation, and recovery scenarios.

•  CI/CD quality gates, automated execution reports, coverage metrics, and defect trend reporting.

•  Performance-test plans, scripts, results, and recommendations when performance testing is included in scope.

•  Knowledge transfer, runbooks, and support documentation for ongoing quality engineering and production support.

•  Documented, human-reviewed AI-assisted test assets, automation changes, and evidence of coverage and validation

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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