Sales Support

Job Description

Job Description

We are looking for a detail-oriented Sales Support team member to join our team in Long Beach, California. This Long-term Contract position will serve as a key link between customers, sales account leadership, and operational teams by keeping communication clear, documentation organized, and shipment activity on track. The role is ideal for someone who can balance customer service, administrative accuracy, and follow-through in a fast-paced shipping and sales environment.

Responsibilities:
• Keep customers informed on shipment progress, schedule changes, processing timelines, and other service-related updates.
• Gather forecast information from customers, monitor booking trends, and share relevant updates with Key Account Managers to support account planning.
• Maintain strong day-to-day customer contact by providing prompt, accurate responses and reinforcing a dependable service experience.
• Support agreement administration by assembling required documents, checking records for completeness, and maintaining organized customer files.
• Manage receivables follow-up by tracking invoices, monitoring payments, and helping address overdue balances.
• Review cargo damage claims, compile findings, and coordinate recommended next steps with Key Account Managers.
• Track shipment cut-off dates, remind customers of key deadlines, and help ensure cargo moves are processed on schedule.
• Prepare spot shipment pricing support, update sales presentations and reports, and maintain operational records such as cargo documents, cost entries, and related invoice reviews.• Experience in sales support, post-sales coordination, customer service, or a similar commercial support role.
• Ability to communicate professionally with customers and internal stakeholders regarding shipment activity, scheduling, and account updates.
• Working knowledge of order entry, outbound shipment coordination, and shipment tracking processes.
• Strong attention to detail when reviewing contracts, invoices, claims, and shipping documentation.
• Comfortable handling accounts receivable follow-up, payment tracking, and issue resolution.
• Proficiency with standard business systems and reporting tools, including data entry and record maintenance.
• Ability to manage multiple priorities in a deadline-driven environment while maintaining accuracy and responsiveness.