Business Technology Manager - Public Service Manager II

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State. . Department of Labor - Office of the Commissioner Job Class Code: MA31 Grade: 31/Confidential Salary: $74,713.60-$105,809.60/Annually Location: Augusta Opening Date: June 25, 2026 Closing Date: July 10, 2026 Business Technology Manager The Maine Department of Labor (DOL) seeks a Business Technology Manager to serve as a strategic liaison between Department programs and the Office of Information Technology, ensuring that technology solutions effectively support the Department’s mission, operations, and service delivery goals. This position plays a critical role in understanding the Department’s programs, business processes, and strategic priorities and translating those needs into technology initiatives and solutions. The Business Technology Manager works collaboratively with program leaders, technology teams, and external partners to identify opportunities for process improvement, modernization, data-informed decision-making, and enhanced customer service. The individual in this position will help ensure that technology investments align with business objectives, support operational efficiency, and enable the Department to adapt to changing program requirements and emerging technologies. While knowledge of information security, business continuity, and risk management remains important, the primary focus of this role is facilitating communication and collaboration between business and technology stakeholders and ensuring that technology solutions meet the needs of the Department and the citizens it serves. This position reports to the Deputy Commissioner and is a member of the Department’s senior leadership team. While there are no direct reports, the individual will work closely with business managers and technology leads within both DOL and MaineIT. Developing strong working relationships and trusted partnerships across the Department and with the Office of Information Technology is essential to success in this role. Primary Responsibilities Serve as the Department’s primary liaison with MaineIT and other technology partners. Develop a thorough understanding of DOL programs, services, operations, and strategic priorities. Collaborate with program leaders to identify business needs and opportunities for technology-enabled improvements. Translate business requirements into technology solutions and facilitate communication between program staff and technical teams. Participate in technology planning, modernization efforts, and project prioritization to ensure alignment with Department goals. Support business process analysis, workflow improvement, and organizational change initiatives. Evaluate emerging technologies, including artificial intelligence and automation tools, and advise leadership on potential opportunities, benefits, and risks. Assist with technology governance, system implementation, and cross-functional project coordination. Support data management, reporting, and performance measurement initiatives that improve program outcomes and customer service. Promote effective collaboration between business and technical stakeholders to ensure successful project delivery and adoption. Applicants must demonstrate skill, knowledge, and abilities in: Understanding complex business operations and translating operational needs into technology requirements. Building productive relationships and collaborating effectively with diverse stakeholders. Strong communication, facilitation, and consensus-building skills. Business process analysis, problem-solving, and continuous improvement methodologies. Researching and evaluating technology solutions to support organizational goals. Applying critical thinking and analytical skills to identify and resolve operational challenges. Understanding information technology concepts, systems integration, data management, and technology project lifecycles. Preparing clear documentation, reports, presentations, and business requirements. Managing competing priorities and balancing operational needs with technology capabilities and constraints. Demonstrating professionalism, collaboration, and a customer-service mindset while working across organizational boundaries. Minimum Qualifications The successful candidate must have at least six (6) years of professional experience in one or more of the following areas: business analysis, program management, information technology, systems implementation, organizational improvement, project management, technology planning, data management, or related fields. Experience working with government programs, public sector organizations, or large cross-functional initiatives is highly desirable. Preferred Qualifications Preference may be given to candidates with: Experience serving as a liaison between business and technology organizations. Knowledge of government programs, workforce development, unemployment insurance, labor market information, employment services, or related public-sector functions. Experience with business process improvement, project management, or organizational change management. Familiarity with data governance, reporting, analytics, and performance measurement. Experience evaluating and implementing emerging technologies, including artificial intelligence and automation tools. ***Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.*** Contact information: Questions about this position should be directed to Libby Stone-Sterling- View email address on click.appcast.io Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value). Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees. State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart. . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting. Join Maine State Government and Make a Difference in Your Community If you're looking for a fulfilling career that allows you to serve the public and make a difference, consider working with Maine State Government! Our departments boast an array of professions, including attorneys, biologists, correctional officers, equipment operators, engineers, human resources professionals, information technology experts, law enforcement officers, nurses, park rangers, social workers, and transportation workers. With more than 100 agencies, boards, and offices, Maine State Government is the perfect place to explore various industries and interests. Whether you're interested in finance or forestry, there's an opportunity for you to help make Maine an even better place to live. eases, there’s a place for you here, and your work will have meaning.