Director, Program Management

POSITION SUMMARYWe are seeking an accomplished Director of Program Management to own the end-to-end delivery of a strategically important new product being developed with one of our largest strategic clients and partners. This program is already in flight, with a committed Tier 1 benefit delivery in Q1 2027 — you will step in, take command of the plan, and drive it across the finish line.You will be singularly accountable for the three legs of the delivery stool — budget, scope, and timeline — orchestrating workstreams that span backend technology, front-end technology (mobile and desktop), marketing, operations, member care, and concierge integration. You will work with our strategic partner daily and engage internal team leads as needed to ensure on-time, on-budget, in-scope delivery. This is a high-visibility role with direct exposure to senior executive leadership.KEY RESPONSIBILITIES• Own program delivery end to end: budget, scope, and timeline for a large, cross-functional new product launch, with a firm Tier 1 benefit delivery date of Q1 2027.• Serve as the daily point of contact and delivery lead with our strategic partner, building a trusted, transparent working relationship.• Coordinate and align workstreams across backend engineering, front-end engineering (mobile and desktop), marketing, operations, member care, and concierge to ensure a seamless, integrated member experience at launch.• Assume ownership of an in-progress program: rapidly assess current state, validate plans and dependencies, and close gaps in the path to delivery.• Build and maintain the integrated program plan, including milestones, dependencies, resource needs, and critical path; act as the single source of truth for program status, health, and risk.• Proactively identify, escalate, and resolve risks, issues, and cross-team dependencies before they threaten scope, budget, or schedule.• Manage program financials: track spend against budget, forecast accurately, and flag variances early with recommended corrective actions.• Drive scope discipline — evaluate change requests, quantify trade-offs, and facilitate timely decisions with executive sponsors and the partner.• Provide clear, concise reporting to the SVP of Engineering, the SVP of Strategy, and executive stakeholders, tailoring communication for technical and non-technical audiences.• Establish and reinforce program governance, decision-making cadences, and delivery best practices across contributing teams.• Ensure launch readiness across all operational touchpoints, including member care and concierge training, marketing go-to-market, and operational runbooks.REQUIRED QUALIFICATIONS & EXPERIENCE• 5+ years of program or project management experience delivering complex, cross-functional technology programs, with a demonstrated record of on-time, on-budget delivery.• Clear career progression with steadily increasing scope and responsibility throughout your career.• Proven experience managing all three delivery dimensions — budget, scope, and schedule — on programs involving multiple technical and non-technical workstreams.• Experience managing external partner or client relationships at a senior level, ideally with daily-cadence collaboration on joint delivery.• Strong technical fluency: able to understand backend and front-end (mobile and desktop) concepts, constraints, and dependencies well enough to anticipate delivery challenges and engage credibly with engineering leads.• Experience coordinating go-to-market and operational readiness workstreams (marketing, operations, customer/member care) alongside technology delivery.• Ability to influence without authority and build consensus across teams and stakeholders at all levels, up to and including the executive suite.• Exceptional communication skills — written, verbal, and executive presentation — with the ability to serve as the single source of truth on program status and risk.• Strong financial acumen, including budgeting, forecasting, and resource planning.• Expertise in current program management methods and best practices (e.g., Agile, hybrid, and waterfall delivery models) and modern program management tooling.• Bachelor's degree in business, engineering, computer science, or a related field, or equivalent practical experience.PREFERRED QUALIFICATIONS• PMP, PgMP, or SAFe certification.• Experience in hospitality, luxury consumer brands, membership-based businesses, or consumer digital products.• Experience delivering consumer-facing mobile and web products from mid-flight through launch.• MBA or other advanced degree.WHAT SUCCESS LOOKS LIKE• The Tier 1 benefit launches on time in Q1 2027, in scope and on budget.• Our strategic partner views you as a trusted, indispensable delivery leader.• Executive stakeholders always know program status, risks, and what decisions they need to make — with no surprises.• Member care, concierge, marketing, and operations are fully ready at launch, delivering the seamless experience our members expect.COMPENSATION & BENEFITSBase salary of $150,000 – $160,000, commensurate with experience, plus an annual bonus opportunity of up to 20% of base salary. The Exclusive Collective offers a comprehensive benefits package