Customer Support Representative

We are seeking a reliable and customer‑focused Customer Support Representative to support a high‑volume customer support operation in Blue Ash, OH. This role is well‑suited for individuals who thrive in fast‑paced environments, enjoy problem‑solving, and are committed to delivering a positive customer experience. This position is expected to last at least 5 months with the potential to extend or convert to permanent based on needs and performance. This position is 100% onsite, Monday through Friday, 9:00 AM – 6:00 PM. Responsibilities Handle a high volume of inbound customer inquiries, providing accurate, professional, and timely assistance Troubleshoot customer issues while maintaining established service and quality standards Professionally manage escalated concerns, ensuring resolution within defined policies and timelines Conduct inbound and outbound communications, including callbacks and follow‑ups, to support queue performance Take ownership of customer issues and collaborate with internal teams and external partners to drive resolution Apply strong problem‑solving and negotiation skills to resolve issues within role guidelines, escalating when appropriate Qualifications 1+ year of customer service experience; call center experience preferred but not required Strong verbal and written communication skills Detail‑oriented, dependable, and able to multitask in a fast‑paced environment Comfortable handling high volumes of customer inquiries and resolving complex issues Ability to work onsite Monday–Friday, 9AM–6PM in Blue Ash, OH “Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to #J-18808-Ljbffr