Techno-Functional Business Consultant
Infinity Quest UK
We are looking for an experienced Techno-Functional Business Consultant with a strong understanding of Salesforce Sales Cloud and Service Cloud. The ideal candidate should have a good combination of functional business knowledge and technical understanding, along with experience in Organization Change Management (OCM) and user training.
Key Responsibilities
Work closely with business stakeholders to understand business processes, requirements, and challenges.
Provide techno-functional consulting across Sales Cloud and Service Cloud.
Analyze existing business processes and identify opportunities for improvement.
Support the implementation and adoption of Salesforce solutions.
Translate business requirements into functional specifications and work closely with technical teams.
Support Organization Change Management (OCM) activities throughout the transformation/implementation lifecycle.
Develop and deliver training sessions for end users and business stakeholders.
Prepare user training materials, process documentation, user guides, and supporting documentation.
Conduct workshops, demonstrations, and knowledge-transfer sessions.
Assist with user adoption, change readiness, communication, and stakeholder engagement.
Coordinate with project managers, technical teams, business users, and other stakeholders to ensure successful delivery.
Support UAT activities, issue resolution, and post-implementation adoption.
Required Skills & Experience
Strong experience as a Techno-Functional Business Consultant.
Good understanding of Salesforce Sales Cloud and Service Cloud.
Strong understanding of business processes and requirements gathering.
Experience in Organization Change Management / Change Management.
Hands-on experience in end-user training and user adoption.
Excellent communication and stakeholder management skills.
Ability to bridge the gap between business requirements and technical solutions.
Experience working with cross-functional and geographically distributed teams.
Strong analytical, problem-solving, and documentation skills.
Preferred Qualifications
Salesforce certifications are preferred.
Experience in large-scale Salesforce transformation or implementation projects.
Experience working with enterprise clients and structured change-management programs.
Previous experience in consulting or IT services environments is an advantage
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