Lead Server

Job Description

Job Description

We are looking for a Lead Server who is responsible for leading the day-to-day operations of the store in
the absence of the General Manager and otherwise supports the General Manager in all facets of
running the store. The Lead Server is responsible for ordering supplies and scheduling labor. Also, the
manager is responsible for managing and overseeing all processes within the store. The Lead Server
ensures an exceptional customer experience

Activities & Responsibilities:

• Ensure the restaurant front and sidewalk are clean and presentable.
• Conduct pre-shift briefings with servers
• Play music at an appropriate volume based on the dining room noise.
• Post the servers & side worksheet and stock stations with necessary supplies (POS, to-go items).
• Complete cleaning tasks and ensure counters are polished.
• Maintain a comfortable temperature and suitable ambiance.
• Foster an environment of trust and respect among staff.
• Communicate daily specials to the team and display them.
• Distribute tasks fairly during each shift.
• Oversee team performance and ensure efficiency.
• Assess team members & abilities to promote satisfaction and workflow.
• Adjust server hours to maximize labor efficiency as needed.
• Ensure food quality and presentation meet standards and communicate with the BOH as necessary.
• Train new hires and offer development opportunities for experienced staff.
• Provide feedback and recognition throughout the shift.
• Promote teamwork with hands-on leadership.
• Manage no-show situations effectively.
• Follow employee break time and time clock procedures.
• Handle incident reports and foodborne illness issues.
• Deliver exceptional customer experiences.
• Welcome guests and address complaints promptly.
• Monitor business fluctuations for smooth service.
• Resolve customer issues and approve exceptions to policy.
• Assist in cashiering and dishing orders as needed.
• Open and close registers, count drawers, and resolve discrepancies.
• Process discounts, comps, and voids according to policy.
• Adhere to cash handling and reconciliation procedures.
• Perform supervisory-level POS tasks.
• Provide change or smaller bills from the safe when necessary.