NEW JOB OPENING TECHNICAL SUPPORT REPRESENTATIVE IN SMITHFIELD, RI, USA!

Job Description
Required Education
• High School Diploma or Equivalent

Required Qualifications/Skills/Experience
• A minimum of 1 year of relevant work experience is needed in tech support, basic troubleshooting, etc
• Possess basic troubleshooting and problem-solving skills
• Working knowledge of Microsoft Outlook, Word, and Excel

Preferred Qualifications/Skills/Experience
• IT hardware installation experience preferred but not required

[Technical Support Representative] Overview
• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site, implementing the hardware
• This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center.)
• Calls will be received through a queue, and outbound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls, you will also be required to provide updates via email, Excel etc
• You will be provided all required training and a handbook for each project as well as necessary application/systems access

Job Duties
• This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center)
• Calls will be received through a queue, and outbound calls could be required. As calls are handled, a tracking application will be updated, and system validations will be made. When not handling calls, you will also be required to provide updates via email, Excel, etc
• You will be provided all required training and a handbook for each project, as well as necessary application/systems access
• Provide on-site field technicians with first-level technical support for troubleshooting issues encountered in stores during technology implementation/upgrades and ensure project implementation protocols are followed

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).