Lead Security Technician

Security Surveillance Service Technician

Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our security solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime, as well as improve overall operations for our customers. Edgeworth Security takes a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military grade analytics used in our Command Center. We combine people, processes and technology to actively secure, protect and improve the operations of our clients' people, property and assets.

This role is responsible for supporting the Service and Project Management Teams delivering Edgeworth Integration new projects and servicing existing clients. The Lead Technician will be responsible for providing service, maintenance, repairs, and troubleshooting/diagnostics on access control, video management, intrusion detection equipment, and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems.

Servicing, cleaning equipment, troubleshooting, programming, and testing enterprise security systems with minimal supervision. System knowledge of IP video surveillance, is preferred.

• Troubleshooting and programming networked IP video systems.
• Install, program, test, repair, and service a substantial variety of systems and equipment which may include CCTV, access control & intrusion systems. Technician is the key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Assignments are broad in nature and may require a high level of ingenuity and proficiency.
• Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Advises management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.

Providing high-end customer service when dealing with all clients, colleagues, and partners.

Leads, mentors, and directs installers and technicians in the field, ensuring proper installation practices, adherence to OSHA safety standards, and alignment with project timelines. Provides hands-on technical guidance, assigns tasks, and supports team development to maintain high-quality workmanship and customer satisfaction.

We are growing! We want all candidates and employees to share in our excitement for the constant improvements we're making and our ongoing efforts to enhance our culture and provide an environment that promotes both professional growth and work-life balance. Our expansion brings exciting opportunities for progress and innovation as we adapt to new challenges. By embracing change, implementing effective processes, and exploring new technologies, we're continually improving. Together, with a shared focus on our goals, we're building a successful, dynamic company where everyone can thrive.

We value our employees and are invested in personal and professional growth, learning new skills, challenging yourself, and growing your career while doing meaningful work.

Requirements:

• High school diploma or equivalent; current students in a technical trade school are a plus.
• Basic knowledge of technology, infrastructure, and configuration.
• Current certification or proficiency in one of the following is highly preferred: Video: Avigilon, Axis, Exacq, Digital Watchdog, Hanwha and IPro

Desired Skills/Abilities:

• Experience with CCTV/IP Video security, Access Control, and Intrusion systems is a must.
• Must have a minimum of 3-5 years' experience servicing IP-based video systems and Networking
• Must have a minimum of 3-5 years' experience in troubleshooting and basic programming networked IP video systems, including working on the customer's network.
• Alternative experience such as a multi-site Network Support Specialist or similar.
• Knowledge and practical experience with the internet and networking is essential.
• Must be able to work independently and resolve problems to our customer's satisfaction.
• Must possess a valid driving license and clean MVR.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to scale ladders frequently.
• Comfortable working in outdoor environments and performing physical tasks related to environmental maintenance.
• Capable of working in various weather conditions.