Enrollment Coach

The Enrollment Coach is a pivotal member of the Enrollment department at Texas State Technical College (TSTC), contributing significantly to the mission of placing Texans into high-paying jobs. As an Enrollment Coach, you play a crucial role in guiding students from enrollment through graduation, acting as a supportive resource and advocate. Key Responsibilities Consistently embody TSTC Core Values (Excellence, Accountability, Service, and Integrity) when interacting with stakeholders, students, and the community. Manage a student caseload, addressing questions and troubleshooting needs related to enrollment, financial aid, and overall student progression. Assist students in determining appropriate degree programs and courses based on career goals. Navigate students through the enrollment process, ensuring all requirements are met (Registrar’s Office, Financial Aid, course registration, payment arrangements). Collaborate with internal departments (Admissions, Veteran Services, Financial Aid, Registrar’s Office, Operations, Student Services) to support students and monitor progress. Conduct consistent outreach to ensure student success, partnering with faculty and other departments as needed. Stay informed about FAFSA, FERPA, and relevant federal and state regulations governing student rights and information. Proactively review changes to enrollment‑management policies and best practices. Utilize various software programs for tasks such as reviewing eligibility requirements, tracking financial aid status, and monitoring academic progress. Employ TSTC’s Early Alert system to identify at‑risk students, devise outreach plans, and maintain detailed notes using effective advising techniques. Perform general enrollment and administrative duties, including collecting, uploading, and reviewing documents for quality control. Undertake additional responsibilities as assigned. Qualifications Associate’s Degree. 1–3 years of customer service or sales experience preferred. Excellent written and verbal communication skills for clear and effective information delivery. Demonstrated critical thinking skills to make decisions and solve complex problems with sound reasoning. Exceptional multitasking abilities to manage multiple responsibilities effectively. Adaptability to learn and leverage new technologies. Occasional travel (up to 5%) and availability on nights and weekends may be required. Preferred Qualifications Experience in higher education, particularly in recruiting, admissions, records, financial aid, or related fields. Relevant experience may be considered in lieu of a degree, except where a specific degree is required to meet accreditation standards, licensure requirements, or other legislative or regulatory obligations. Core Competencies Customer service: Provide timely and concise information, acting professionally and tactfully. Time management: Prioritize tasks to meet student needs and internal deadlines. Problem-solving: Utilize critical thinking to determine the best course of action. Teamwork: Actively participate in a team and encourage cooperation. Cultural competence: Sensitivity to diverse backgrounds, creating an inclusive and welcoming environment for all students. Work Environment & Additional Information • This is an on‑campus position that requires employees to be physically present at a campus location at least three days per week.• The role may require occasional travel to different office locations and events.• Ability to perform essential physical tasks such as sitting, standing, walking, lifting, or other job‑specific movements as needed.• This.position is full time, requiring a standard 40‑hour work week.• This role is classified as salaried, non‑exempt under the Fair Labor Standards Act (FLSA).• This position is not ORP eligible. Equal Opportunity Employer Texas State Technical College (TSTC) is an equal opportunity employer. TSTC complies with all applicable federal and state laws regarding nondiscrimination. The institution is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Employment Eligibility Verification If hired, the employee will be required to complete the federal Employment Eligibility Verification I‑9 form and present acceptable and original documents to prove identity and authorization to work in the United States no later than the third day of employment. Failure to comply will result in loss of employment. Background Checks A criminal history background check will be required for the finalist(s) under consideration for this position. Note This job description is intended to provide an overview of the position and does not include an exhaustive list of all responsibilities and requirements. Additional duties may be assigned or modified at the discretion of the supervisor or institution. #J-18808-Ljbffr