Parts Counter Sales Associate- RideNow Concord

Parts/Counter Sales — Gear Up for Your Next AdventureLocation: Concord, NC | Department: Sales | Employment Type: Full-TimeAbout RideNow GroupFounded in 1983, RideNow Powersports has grown into the nation's premier destination for powersports enthusiasts. Representing iconic brands like Honda, Yamaha, Polaris, and Can-Am across dozens of nationwide dealerships, we live and breathe high-energy adrenaline. From motorcycles, ATVs, and side-by-sides to personal watercraft, premium gear, and top-tier service, we deliver the ultimate freedom on wheels and water.The OpportunityAre you ready to turn your passion into a high-octane career? We're looking for a sharp, driven Parts/Counter Sales to join our fast-paced team. In this role, you'll be at the heart of our store operations, keeping our logistics seamless, our inventory accurate, and our riders ready for action.What You'll Own & Achieve:Assist Customers & Technicians: Assist retail customers and service technicians in identifying and selecting the correct parts to meet their needs.Provide Outstanding Service: Deliver excellent customer service in person at the counter and over the phone.Accurate Data & Inventory Management: Accurately enter and manage customer accounts, parts orders, and inventory information in the computer system.Stock & Logistics: Receive, verify, stock, and organize incoming parts shipments and inventory shelves.Maintain Showroom Displays: Ensure merchandise displays, accessories, and parts retail areas remain clean, fully stocked, and well-organized.Order Tracking & Customer Follow-Up: Proactively track special orders, keep customers updated on fulfillment status, and ensure full satisfaction.Support Service Department: Fulfill parts requests promptly for service technicians to minimize repair turnaround times and keep job tickets moving efficiently.Upsell & Promote Accessories: Recommend complementary riding gear, maintenance products, and popular aftermarket accessories to enhance the customer ride experience.Adaptable Team Player: Take on additional duties and operational tasks as assigned by dealership management.What Brings You to the Team:Hands-On Stamina: Comfortable lifting up to 50 lbs and thriving in an active, physical warehouse environment.Sharp Eye for Detail: Pride in precision and high-accuracy data entry.Clear Communicator: Strong written and verbal communication skills to keep teammates in sync.Fast-Paced Drive: A natural sense of urgency and strong multitasking ability.Relevant Experience: Background in warehouse operations, shipping/logistics, or inventory software is a strong plus!Safety First mindset: Ability to safely navigate active dealership premises, vehicle lots, and showrooms around foot traffic and moving vehicles.Loud & Dynamic Environment: Comfort working in loud environments with frequent motorcycle noise, maintaining continuous situational awareness (head on a swivel) around active showroom and warehouse traffic.What We're Looking For:1+ year experience in parts retail (dealership experience preferred)Familiar with inventory systems and POS software preferred (CDK, Lightspeed, etc.)Strong communication and problem-solving abilitiesDetail-oriented with a willingness to learn and growMust be able to stand for extended periods of timeMust be able to lift up to 50lbsMust be able to frequently bend, kneel, crouch, and reach to perform job duties.Why You'll Love Working HereAt RideNow, we're powered by people. Our team of over 2,000 passionate crew members drives our success nationwide. Whether you're an active rider or fueled by professional growth, working at RideNow means joining a high-energy, supportive environment where customer service and dedication to the ride come firstPerks & Benefits PackageHealth & Wellness: Comprehensive Medical, Dental, Vision, Pharmacy, and Telemedicine options (effective 1st of the month after 30 days), plus HSA and FSA plans.Financial Security: 401(k) retirement savings, company-paid Life & AD&D, Short-/Long-Term Disability, and supplemental insurance options.Work-Life Balance: Competitive paid time off accrual (~10 days annually for full-time team members) plus paid store holidays.Exclusive Perks: Generous employee discounts on powersports vehicles, gear, parts, and accessories, plus an EAP and Pet Discount Plan.Compensation: Commission based payEqual Opportunity EmployerRideNow Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by applicable laws.