Business Transformation Analyst

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US. At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well. The Sr. Business Transformation Analyst will be responsible for supporting key initiatives in Payment Modernization and Back-Office Operations. This role will partner with cross-platform teams -- including Fraud, Compliance, Finance, Product, and Engineering--to enhance and support future-state and current payment processing capabilities. The Sr. Business Transformation Analyst will also be responsible in supporting the Business Transformation project team on the implementation of change initiatives. Job Description Responsibilities include but are not limited to: Document business, functional, and non-functional requirements for current and future state. Create mapping documents and data flow diagrams in relation to projects. Assess the impact of changes on existing organization and business processes and ensure all interdependencies are identified. Work with Operations production team to develop project acceptance criteria and test scripts. Works with Dep Ops Leads to develop and execute test scripts and ensures a smooth transition from implementation to production. Ensures that Deposit Operations (Dep Ops) requirements are documented and incorporated into project deliverables. Manage day-to-day project requirements including ensuring steady progress on own deliverables, following up on open items and facilitating coordination with other departments when necessary. Assist in creating a culture of continuous improvement and business process excellence. Maintain strong, mutually respectful working relationships with internal business partners and external vendors / contractors, while working on complex programs that aim to transform many of the bank's core processing systems. Assist management in the capture, analysis and presentation of data to support business decisions. Collaborate with members of the Central PMO to drive requirements and keep progress on track for multiple work streams within a complex business transformation program. Requirements Required Skills: Hands-on experience with payment workflow integrations, banking APIs, Real-Time Payments (RTP) platforms -- e.g., Zelle/ The Clearing House RTP/ FedNow. Strong understanding of payment processing, settlements, ACH, Wire, and ISO 20022 messaging formats. Knowledge of fraud monitoring, compliance, or risk mitigation in payments. Ability to work with cross-platform teams and excellent communication and stakeholder management skills. Familiarity with Agile/Scrum methodologies and experience with tools like JIRA, Confluence, Visio, or Lucid chart. Ability to exercise initiative, problem identification, problem solving and independent decision making. Demonstrates excellent thinking (analytical and critical) skills and communication (verbal and written) skills. Skilled in MS Office suite including Outlook, Teams, Word, PowerPoint and Excel. Must be able to thrive under pressure, multi-task and manage competing priorities. Required Experience: Bachelor's Degree in Business, Engineering, Finance, Accounting or related field, and a minimum of 5 years' experience as a business or process analyst in banking or fintech. Preferred Experience: Previous payments software (example: FIS, Fiserv, Finastra, Finzly, Volante products) implementation experience. Previous experience in the use of Lucid Chart/ Visio to document process flows and in automation testing (Example: API testing through Postman). PMP or Six Sigma Certification. Full-time/Part-time Full-time FLSA Exempt Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Pay Range $73,700.00 - $125,800.00 / year Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. undefined Employee Polygraph Protection Act Right to Work/E-Verify Family and Medical Leave Act Valley is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status or characteristic. 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