Box Office Manager

Job Details: Location: Emory, VA 24327. Position type: Part Time Staff. Education level: High School. Travel percentage: Negligible. Job shift: Any. Job category: General Business. Position Summary The Front of House Manager is responsible for overseeing all audience services, box office operations, concessions, and front‑of‑house activities for performances, events, and facility rentals at the McGlothlin Center for the Arts. This position serves as the primary leader for patron experience, ticketing operations, staff supervision, concessions management, event readiness, and venue safety. Position Status Part‑time position, approximately 20–30 hours per week, with evening, weekend, and holiday work required. Hours vary based on performances, events, rentals, and venue needs. This role may transition to full‑time as demand grows. Box Office Operations Manage all daily ticketing operations, including online, phone, and walk‑up ticket sales. Build, configure, and maintain seating charts and events within ticketing platforms. Coordinate ticket pricing, discounts, ticket holds, and promotional offers. Process ticket exchanges, refunds, complimentary tickets, and group reservations. Serve as the primary point of contact for patron ticketing inquiries and customer service concerns. Resolve seating disputes and ticketing discrepancies professionally and efficiently. Generate attendance, sales, and ticketing reports. Maintain accurate patron and event records. Process ticket sales transactions and follow established cash handling procedures. Assist with event settlements and ticket sales reporting. House Management Oversee all front‑of‑house operations before, during, and after events. Ensure exceptional customer service and patron satisfaction. Welcome patrons and assist with accessibility accommodations. Manage audience seating and late seating procedures. Enforce venue policies regarding photography, recording, food and beverage use, and audience conduct. Coordinate audience movement during performances and intermissions. Coordinate directly with Stage Management regarding curtain times, audience holds, intermissions, and special event requirements. Assist rental clients and visiting presenters with front‑of‑house operations. Concessions Management Oversee all concession operations during events. Manage concession inventory and supply levels. Coordinate product ordering and restocking. Ensure compliance with food safety and health regulations. Monitor concession sales and inventory usage. Develop strategies to maximize concession revenue and customer satisfaction. Staff and Volunteer Supervision Recruit, train, schedule, and supervise ushers, greeters, ticket scanners, ticket sellers, and concession staff. Conduct pre‑event staff briefings and training sessions. Establish customer service standards and expectations. Monitor staff performance and provide coaching as necessary. Coordinate volunteer assignments and event staffing schedules. Venue Readiness Ensure lobby areas, auditorium seating, restrooms, and public spaces are clean, organized, and event‑ready. Verify signage, programs, accessibility accommodations, and patron amenities are properly prepared. Ensure ticket scanners, point‑of‑sale systems, and other front‑of‑house equipment are operational. Monitor facility conditions and report maintenance concerns. Safety and Emergency Management Serve as the primary front‑of‑house safety representative during events. Enforce fire codes, occupancy limits, and safety regulations. Lead emergency evacuations during fire alarms, severe weather, or other emergencies. Respond appropriately to patron medical incidents and emergencies. Maintain clear emergency exits and accessible pathways. Complete incident reports and coordinate with campus safety personnel when required. Administrative Responsibilities Complete post‑event house reports documenting attendance, incidents, staffing, patron concerns, and operational observations. Maintain front‑of‑house policies, procedures, and training materials. Assist in developing operational improvements and audience service initiatives. Participate in planning meetings and special projects as assigned. Perform other duties related to front‑of‑house operations and patron services. Qualifications Associate's degree preferred. Bachelor's degree in Arts Administration, Hospitality Management, Event Management, Business Administration, or a related field preferred. Minimum of 1 to 3 years of experience in performing arts administration, hospitality, event management, customer service, venue operations, or a related field. Experience supervising staff and volunteers preferred. Experience working with ticketing software and point‑of‑sale systems preferred. Knowledge, Skills, and Abilities Strong customer service and interpersonal communication skills. Excellent organizational and problem‑solving abilities. Knowledge of ticketing systems and event management software. Ability to supervise, train, and motivate staff and volunteers. Understanding of crowd management principles and emergency preparedness. Ability to remain calm and exercise sound judgment under pressure. Proficiency in Microsoft Office and standard business software applications. Work Schedule Flexible schedule based on event calendar and operational needs. Frequent evening, weekend, and holiday work required. Additional hours may be required during major events, rentals, and special programs. Supervisory Responsibilities Box Office Staff Ticket Sellers Ticket Scanners Ushers Greeters Concessions Personnel Front‑of‑House Volunteers Performance Expectations Excellent patron satisfaction and customer service. Safe and efficient event operations. Effective staff leadership and development. Growth in earned revenue through ticket sales, concessions, and rentals. Compliance with venue policies and safety regulations. Positive patron and client feedback. Professional representation of the McGlothlin Center for the Arts. Compensation Salary Range: $17–$19 per hour. #J-18808-Ljbffr