Sr. Manager, Pet Services Strategy

Senior Manager Of Pet Services Strategy

Want to help pets live their best lives?

We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

• Pet First Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Position Overview: As the Senior Manager of Pet Services Strategy, you will play a critical part in shaping and executing strategic initiatives to drive operational excellence and growth across the Grooming & Dog Training business units. Your insights and leadership will be instrumental in enhancing the overall performance while ensuring the highest standards of pet care and customer & partner satisfaction.

Key Responsibilities:

• Strategic Planning: Conduct data-driven analyses to identify insights and trends that inform decision-making and strategy formulation. Generate actionable recommendations based on market research, financial analysis, and operational data.
• Operational Excellence: Lead cross-functional teams to optimize operational processes, enhance efficiency, and reduce costs without compromising on quality. Establish key performance indicators (KPIs) to monitor and measure the effectiveness of operational initiatives. Implement best practices and standard operating procedures to ensure consistency and quality across all business operations.
• Change Management: Develop and execute change management strategies to ensure smooth implementation of process improvements across the organization. Collaborate with stakeholders to gain buy-in, communicate changes effectively, and manage any potential resistance to change. Monitor the impact of changes and make necessary adjustments to optimize outcomes.
• Project Management: Oversee the planning, execution, and monitoring of strategic projects from inception to completion. Collaborate with internal stakeholders to ensure project milestones are met and outcomes align with strategic objectives. Effectively manage project timelines, budgets, and resources to deliver results on time and within scope.
• Cross-functional Collaboration: Partner with Product, Marketing, Finance and Operations teams to ensure that strategic initiatives are effectively executed. Foster a collaborative environment to drive successful implementation
• Executive Reporting: Prepare and deliver clear and concise reports and presentations for senior leadership, outlining strategy updates, progress, and recommendations.

Qualifications:

• Bachelor's degree in Business Administration, Management, Economics, or a related field (Master's degree preferred).
• 6- 8 years of experience in strategy, operations, management consulting, or related roles.
• Proven track record of leading strategic initiatives, process improvements, and cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Exceptional project management abilities, including planning, execution, and risk management.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in using data analysis tools and software.
• Passion for the well-being of pets and alignment with Petco's mission.

Petco Health and Wellness