Territory Manager

Let's unpack this - Who are we?
mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at

About API of NH/Delta T
New England-based API of NH/Delta T offers a unique combination of unmatched customer service and product quality. Since it first opened as a family business in 1969, the company has been dedicated to serving and increasing the profitability of the independent HVAC contractor, with additional expertise in hydronics and sheet metal fabrication. They are a trusted provider of top-notch brands including Rheem and LG. For more information, visit apiofnh.com

Job Summary

The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies, introducing new products, resolving customer issues, delivering training, and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in-person and remote customer engagements independently and alongside the Sales Manager and provides ongoing insights on market competition and territory trends.


Job Duties & Responsibilities

• Delivers proactive, timely customer service across multiple communication channels

• Resolves or escalates issues with effective follow-up

• Collaborates with internal teams to address concerns and strengthen relationships

• Maintains a solution-focused approach in all interactions

• Achieves or exceeds revenue goals across total sales, equipment, and new business

• Builds strong customer relationships and drives account growth within territory

• Increases sales with existing customers through regular engagement

• Communicates monthly with accounts on products, promotions, training, and updates

• Supports vendor objectives and company sales initiatives

• Conducts cold calls and manages a pipeline aligned with growth targets

• Closes sales with compelling presentations tailored to the audience

• Advises customers on sales strategies, pricing, and financing to support business growth

• Maintains organized and timely completion of administrative tasks

• Submits accurate mileage and expense reports promptly

• Keeps dealer email lists current and organized

• Schedules appointments accurately using the CRM system

• Promotes marketing initiatives including promotions, flyers, specials, and training

• Maintains knowledge of vendor marketing programs and support offerings

• Assists with planning and execution of annual Dealer Meetings

• Conducts pricing studies and distributes dealer pricing and updates

• Demonstrates in-depth knowledge of company product lines with accuracy and confidence

• Maintains an organized personal library of sales and technical materials for all product categories

• Supports collection efforts for outstanding accounts receivable as directed

• Understands basic accounts receivable processes and can retrieve relevant records in the ERP system

• Safety-sensitive role requiring constant alertness and safe work practices

• Attends training and travels as needed

• Performs other duties as assigned in alignment with evolving organizational needs

Qualifications

• High School diploma or GED; some college coursework in Business or related field.

• 3+ years of experience in HVAC and B2B sales.

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and office technology.

• Strong aptitude for mathematical operations and numerical analysis.

Preferred Qualifications

• High School diploma or GED equivalent and a Bachelor's degree in Business or a related field.

• 5+ years of experience in HVAC, sales, and related functions.

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Bending, lifting, and carrying materials weighing up to 50 lbs.

• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift

• Continuous use of fingers, hands, and arms for computer and office-related tasks

• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)

• Regular verbal communication via phone and in-person interactions (up to 6 hours daily)

What We Offer:

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately

• 401(k) plan with company contributions

• Life insurance and short- and long-term disability coverage

• HSA/FSA options and an Employee Assistance Program (EAP)

• Paid time off, including vacation, holidays, and personal days

• Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.


We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact View email address on click.appcast.io.


Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.


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