Guest Service Agent - Embassy Suites Hotel Sacramento Riverfront Promenade

Job Identification: 209984 Job Category: Guest Services, Operations, and Front Office Job Schedule: Full time Salary: $20.00 USD/Hourly Equal Opportunity Employer: EOE, including disability/vets Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check‑in and check‑out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. The Embassy Suites by Hilton Sacramento Riverfront Promenade ( overlooking the Sacramento River and located next to the iconic Tower Bridge is looking for a Front Desk Agent to join their amazing front desk team! Shift Pattern Full availability required, including weekends and holidays. Responsibilities Deliver a warm welcome: greet guests upon arrival and complete the check‑in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance Support efficient check‑out: process guest departures by verifying charges, handling payments, issuing receipts, and using the point‑of‑sale system accurately Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries Promote hotel services: use up‑selling techniques to recommend hotel amenities and maximize room and service revenue Delight our guests: respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications Qualifications Minimum 6 months hotel front desk experience Full availability to work varying shifts on weekdays, weekends, and holidays PEP Experience is a huge plus! Benefits We provide a welcoming work atmosphere, comprehensive health benefits, opportunities for professional development, the Go Hilton travel discount program, free meals during shifts, and free parking onsite. #J-18808-Ljbffr Hilton