Program Specialist I

Job Title

Responsibilities

• Provide programmatic and administrative support to keep the English for Speakers of Other Languages (ESOL) Program in the Foundations Department running smoothly

• Coordinate student intake, registration, placement testing logistics, and maintain waitlists

• Check member eligibility and provide accurate information on ESOL program and policies --via phone, email, or to walk-ins

• Maintain student records and update database (attendance, class lists, pre/post assessments, contact information), follow-up on student absences or missing information

• Input program data and submit to the Department of Program Administration accurately and on time

• Help distribute and collect forms, surveys, classroom materials, and books

• Assist with program orientations and class visits; provide initial assessment of instructor performance

• Provide quality customer service to members, as well as accurate and timely information about various programs, the department and the Funds

• Perform additional duties and projects as assigned by management

Qualifications

• Bachelor's degree in Education, Counseling, Healthcare or equivalent years of experience required

• Minimum two (2) years of experience in adult education, training or office setting required

• Bilingual in Spanish language required

• Basic skill level in Microsoft Word and Excel required

• Excellent organizational skills, keen attention to details, and ability to work well under deadline pressure

• Strong verbal and written communication skills; ability to work both independently and as a team player

• Ability to maintain strong relationships with staff and stakeholders (union, members, and educational institutions); handle multiple projects in a fast-paced environment with tight deadlines and work well under pressure

• Ability to work flexible hours including some evenings and weekends as needed