Collections Representative

Collections Representative

Our mission is to help members grow financially. Our vision is to be members' first choice for all financial services. We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with you! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our members is reflected in our team environment and the professional development opportunities our positions offer. People helping people is what we do every day.

Submit your application to us today and let us be the first choice for your new career journey!

Knoxville TVA Employees Credit Union is a not-for-profit, member-owned, and locally operated financial institution serving the financial needs of its communities of membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 members. The credit union helps members grow financially by offering a variety of accounts including checking, savings, and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans, and credit cards.

Pay: Starting range is $19.25 - $21.25, depending on work experience.

Benefits:

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid group life insurance and long-term disability benefits
• Potential bonus up to 11% of average salary over the past year based on credit union-wide goals
• Paid holidays and paid training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of people helping people!

Answer inbound calls, instant messages, and emails for the collection department in a professional and courteous manner. Verify member information and direct calls to the appropriate collector or department. Monitor and respond appropriately within the department's helpdesk channel. Assist branch employees with basic answers on delinquent accounts and direct more complex issues to the appropriate member of the collections department. Upload, image, and organize documents accurately within the system. Provide general account information and basic assistance to members as permitted. Assist collectors and leadership with administrative and support tasks. Maintain accurate records and documentation of member interactions. Communicate appropriately and effectively with internal departments regarding account or member needs. Research return mail or late notice address issues and update the credit union systems. Assist department management with daily and monthly reporting of delinquent accounts. Maintain department tracking and vendor validation. Follow all credit union policies, procedures, and regulations. Represent the credit union in a professional manner (including but not limited to appearance, behavior, and performance). Maintain regular and predictable attendance. Work cooperatively with others. All other duties as assigned.

Qualifications:

Education/Experience High school diploma or general education degree (GED). Credit union or previous customer service, call center, or administrative experience preferred.