Customer Service Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Paid holidays
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance
• Profit sharing
• 401(k) matching

POSITION OVERVIEW:
Are you an experienced professional with strong leadership skills? Do you thrive in a managerial role while delivering excellent customer service? We are seeking a Customer Service / Office Manager to oversee operations, support team members, and ensure exceptional client experiences.

As the Customer Service / Office Manager, you will play a key role in managing daily office operations while leading and supporting the team. Your prior experience will be essential in driving efficiency, fostering client relationships, and ensuring seamless operations.

RESPONSIBILITIES:

• Manage office operations and ensure smooth workflow
• Handle escalated customer complaints and issues.
• Provide leadership, training, and mentorship to the team
• Oversee customer interactions, ensuring high-quality support
• Ensure compliance with State Farm policies and procedures
• Collaborate with the agent on business strategies and goals
• Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

QUALIFICATIONS:

• Experience with sales and/or management.
• Leadership and organizational skills.
• Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
• Proficiency in learning and navigating computer functions efficiently.
• Property/Casualty and Life/Health insurance licenses (must be able to obtain).