Customer Relations Coordinator, Safety First

• Assist in the onboarding of new clients, including communication with laboratories, collection sites, ordering supplies, and other related duties as directed.
• Sort and distribute incoming Safety First email. All client correspondence must receive a response within 2 hours. For premier clients, this window may be much shorter.
• Serve as back-up liaison with providers, clients, and Medical Review Officer.
• Ensure timely generation of random selections based on schedule determined by Safety First
• Reconcile unmatched random selections on timely basis.
• Maintain statistical information on regular basis to produce accurate DOT MIS reports.
• Immediately process MRO-reviewable results throughout the day.
• Process negative results and report to clients no less than once every 2 hours.
• Ensure prompt turnaround time of result delivery to clients. Negative results should be reported to the client within 24-48 hours of collection. Non-negative results should be reported within 48-72 hours of collection.
• Verify accuracy of information on results.
• Daily follow up and documentation on missing chain of custody forms, outstanding affidavits, or problem specimens. 
• Index documents in the Document Management Systems (DMS) on a timely basis throughout the day.
• Assist in the communication of results with the Medical Review Officer.
• Maintain orderly and accurate files and reports on a timely basis and in compliance with Federal/State regulations.
• Assist in preparation of Annual Reports.
• Cooperate with other divisions in data processing functions, accuracy, audits, etc.
• Ensure timely and accurate performance of clerical duties. Train clerical personnel as requested.
• Perform other related duties and special projects as directed. Attend meetings as directed.

• High School diploma
• Two years’ experience required in the medical field (toxicology laboratory, doctor's office, or hospital) – occupational drug and alcohol testing experience preferred
• Two years data entry/clerical experience
• Ability to multi-task and prioritize in a high-pressure, fast paced environment
• Proficiency in Microsoft Excel, Word, PowerPoint, and PDF software
• Accuracy and attention to detail
• Excellent organization and communication skills
• Ability to meet deadlines/handle interruptions
• Cooperative attitude and self-starter
• Ability to work with a minimum of supervision

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