Customer Service Supervisor

## Customer Service SupervisorApply: On-Site: Birmingham, AL, USA: Full time: Posted Yesterday: R26\\_0000029419**Customer Service Supervisor****SUMMARY:**Under limited supervision, the Customer Service Supervisor oversees the daily planning and tasks of the Customer Service Representatives. This role allocates work and provides feedback to the Customer Service Representatives.**JOB DUTIES*** Monitors and evaluates performance metrics.* Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Put corrective actions in place.* Identifies training needs and conducts training on operating procedures and other work guidelines.* Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals.* Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology.* Provide assistance and guidance to Customer Service Representatives and Account Representatives.* Facilitate communications on inquiries and orders; expedite orders/quotes; update customers as needed.* Coordinates approval on pricing levels that deviate from system pricing and RMA/CM requests.* Ensures Customer Service Representatives follows ISO/quality guidelines and manages daily reporting.* Provides buy/sell guidance on non-stock inquiries.* Performs the duties of a Customer Service Representative at times for customer responsiveness.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a bachelor's degree and three (3) to five (5) years of related experience.**KNOWLEDGE, SKILLS, ABILITIES*** Leadership, communication, relationship and people management skills required* Analytical and mathematic skills required* Financial acumen required* Reliability, organization and attention to detail required* Customer relations skills including but not limited to skillful listening, presentation, strong critical thinking and problem solving**PHYSICAL DEMANDS:** Occasionally required to lift and or move up to 25lbs**LICENSES & CERTIFICATIONS:** None required.**SUPERVISORY RESPONSIBILITY:** 5-10 Direct Reports**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION**: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.**DISCLAIMER:** This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time. #J-18808-Ljbffr