Inside Sales Coordinator

Job Description

Position: Inside Sales Coordinator

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Department: Inside Sales 

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Report to: Inside Sales Manager

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About the Company: 

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AIC Hotel Group is exclusively contracted by PAM Hotels to lead the sales, marketing and communications efforts for a portfolio of hotels and resorts across Mexico and the Caribbean. The portfolio includes Hard Rock Hotel & Casino Punta Cana (the world’s first all-inclusive Hard Rock Hotel), Hard Rock Hotel Cancun, Hard Rock Hotel Vallarta, Hard Rock Hotel Riviera Maya, Hard Rock Hotel Los Cabos and Nobu Hotel Los Cabos, along with UNICO Hotel Collection, which includes UNICO 20°87° Riviera Maya, UNICO 20°105° Riviera Nayarit and the upcoming UNICO 18°77° Montego Bay in 2027, as well as AVA Resort Cancun and the forthcoming DOMA Residences project. AIC Hotel Group continues to shape the resort experience through design, culinary programming and immersive guest experiences. For additional information, visit

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Job Summary: 

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The Inside Sales Coordinator plays an important role in supporting the sales team while developing and maintaining relationships with travel advisors, partners, and clients. The ideal candidate is organized, personable, proactive, and comfortable balancing administrative responsibilities with the relationship-building side of sales.

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Responsibilities: 

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• Serve as a key point of support for Business Development Managers, assisting with travel advisor accounts, requests, follow-ups, and day-to-day sales needs.
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• Work closely with BDMs to support and strengthen relationships with their travel advisor partners and top-producing accounts.
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• Provide ongoing administrative and operational support to the BDMs and Field Sales team.
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• Assist with special projects and additional Sales department needs as required.
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• Promptly answer emails and communicate relevant account information to BDMs, Sales Managers, hotel teams, and appropriate departments.
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• Professionally communicate with clients and travel advisors, providing timely assistance and follow-up.
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• Assist BDMs with account information, sales materials, presentations, trainings, events, and other sales initiatives.
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• Coordinate with hotel teams regarding reservations, room availability, upgrades, special requests, and other travel advisor needs.
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• Process and confirm travel advisor incentive stays and assist with escalated reservation issues.
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• Confirm and process room block reservations for hotel events, training, and sales initiatives.
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• Generate weekly travel reports for BDMs and onsite hotel management teams.
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• Collect and organize sales, revenue, reservation, and travel advisor data to support the VP of Sales, BDMs, and Field Sales team.
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• Prepare presentations and program updates for Sales leadership and the broader team.
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• Work closely with the Inside Sales Department Manager to implement updates to rates, programs, procedures, and internal processes.
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What We’re Looking For \n

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• Drive & Adaptability: High-energy, self-motivated team player who thrives in a fast-paced environment and pays close attention to detail.
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• Communication & Networking: Outgoing relationship-builder who excels at networking, customer service, and engaging new people at industry events.
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• Organization & Technical Skills: Strong multitasker proficient in Google Workspace; experience with CRM or sales systems is a plus.
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• Background: Prior experience in hospitality, travel, sales, customer service, or admin roles. Bilingual (English/Spanish) skills and a willingness to travel for events are strongly preferred.
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Ideal Candidate \n

You’re someone who brings energy into a room and genuinely enjoys connecting with people. You love to travel, experience new destinations, and share that excitement with others. You’re equally comfortable networking at an industry event as you are organizing reports, responding to emails, and making sure the details behind the scenes are handled.

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You’re proactive, adaptable, organized, and willing to jump in wherever the team needs support. Most importantly, you’re excited about growing within hospitality sales and becoming an active part of the AIC Hotel Group sales team.

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Skills: 

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• Salesforce 
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• Opera & Opera Cloud 
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• ReservHotel
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• Constant Contact
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• Adobe Creative Cloud
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• DocuSign
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• Google Workspace
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• Apple IOS
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• Jotform
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Candidates must have valid work authorization for the U.S.

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AIC does not discriminate on the basis of age

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