Store Manager - Mavi, Montgomery Mall

Job Description

Store Manager (Full-Time)

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Location: Montgomery Mall, Bethesda, MD

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Reports to: Area Manager

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Role Overview

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As a Mavi Store Manager, you are more than just a retail leader—you are a brand ambassador and business driver. You’ll be responsible for delivering an exceptional customer experience, leading a high-performing team, and ensuring operational excellence in-store. This is a full-time position that plays a key role in shaping the success of our retail presence.

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What Makes a Great Mavi Store Manager?

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• Customer-Obsessed
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Prioritizes delivering a best-in-class experience

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Builds meaningful connections with regulars and new customers

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• Team-First Mentality
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Leads by example, motivates through coaching—not just direction

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Invests in team development and celebrates team wins

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• Commercially Driven
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Strong understanding of KPIs, stock flow, and profitability

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Uses data to drive decisions and maximize daily sales opportunities

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• Detail-Oriented Operator
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Maintains high standards across VM, stockroom, and shopfloor execution

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Confident in managing opening/closing, scheduling, and loss prevention

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• Agile & Solutions-Oriented
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Thrives in fast-paced retail with shifting priorities

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Takes initiative, stays calm under pressure, and adapts quickly

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• Authentic & Positive Communicator
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Confident, open communicator who embodies Mavi’s friendly and genuine tone

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Builds trust and loyalty with customers and team alike

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• Passionate About the Brand
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Wears and loves the product—understands the importance of Fit, Fabric, Foundation

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Embodies denim lifestyle and represents Mavi proudly in and out of the store

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Key Responsibilities

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• Lead and inspire a team to deliver exceptional customer experiences and meet sales targets
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• Maximize store profitability through effective scheduling, payroll, and expense management
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• Recruit, onboard, and develop store talent aligned with Mavi’s values and standards
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• Ensure operational excellence, including cleanliness, back-of-house organization, and visual standards
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• Drive performance through weekly/monthly business reviews and KPI tracking
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• Bring Mavi’s brand story to life on the sales floor through Fit, Fabric, Foundation
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• Manage local marketing activations and build community engagement
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• Liaise with HQ teams including HR, Merchandising, Operations, IT, and Marketing
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• Maintain full access to all store systems; responsible for opening and closing procedures
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Required Skills & Qualifications

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• Previous retail management experience required, preferably in the fashion or lifestyle retail sector.
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• Proven track record of meeting or exceeding sales targets and KPIs
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• Strong team management, coaching, and talent development skills
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• Excellent communication, interpersonal, and organizational abilities
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• Solid understanding of retail operations including scheduling, payroll, inventory, and visual merchandising
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• Passion for fashion, styling and a genuine interest in denim
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• Flexible availability, including evenings, weekends, and holidays
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• Proficient computer skills including Microsoft Office (Excel, Word, Outlook).
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• Ability to stand for extended periods of time and lift/move objects weighing up to 40 pounds.
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