Customer Service Representative
$18 - $19 per hourActive Staffing Services, Inc.
Job #: 790342 Title: Customer Service Representative Location: Riverdale New Jersey Salary Range: 19.00 Position: Customer Service Representative Description:
A growing Warranty Claims Processing company is expanding its team!!! The position is temp to perm and is full time. Please see the job duties and qualifications below:
- Perform research and reviews on all warranty claims and process them according to warranty policy.
- On time communication with team and making sure all warranty can be processed according to warranty policy.
- Processing all warranty claims are making sure that it is processed on time.
- Maintain projected Queue of warranty claims; All warranty email communication need to be on time.
- Assist various departments and fulfill all warranty requirements via email and phone.
- Assist Authorized Service Centers with all warranty inquiry and questions.
- Assist RSM and other managers with all warranty inquiry and questions.
- Monitor all warranty inquiries and make sure it is processed according to policy.
- Supervise/review all information updated on database and make sure it is correct.
- Maintain knowledge on various warrant programs by active participation in education programs.
- Ensure B2B relationship satisfaction and ensure compliance to all warranty specifications.
- Evaluate databases and complete all data entry for warranty claims and filings.
- Prepare and maintain all warranty documents according to warranty policy.
- Manage all warranty claims, re-direct claims of required and ensure appropriate action.
- Maintain warranty records and information.
If you are an associate that has already registered with Active Staffing Services, please log into your Web Portal to apply for this position.
Vacancy posted 2 days ago
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