Customer Service Representative

Job #: 790342 Title: Customer Service Representative Location: Riverdale New Jersey Salary Range: 19.00 Position: Customer Service Representative Description:
A growing Warranty Claims Processing company is expanding its team!!! The position is temp to perm and is full time. Please see the job duties and qualifications below:

• Perform research and reviews on all warranty claims and process them according to warranty policy.
• On time communication with team and making sure all warranty can be processed according to warranty policy.
• Processing all warranty claims are making sure that it is processed on time.
• Maintain projected Queue of warranty claims; All warranty email communication need to be on time.
• Assist various departments and fulfill all warranty requirements via email and phone.
• Assist Authorized Service Centers with all warranty inquiry and questions.
• Assist RSM and other managers with all warranty inquiry and questions.
• Monitor all warranty inquiries and make sure it is processed according to policy.
• Supervise/review all information updated on database and make sure it is correct.
• Maintain knowledge on various warrant programs by active participation in education programs.
• Ensure B2B relationship satisfaction and ensure compliance to all warranty specifications.
• Evaluate databases and complete all data entry for warranty claims and filings.
• Prepare and maintain all warranty documents according to warranty policy.
• Manage all warranty claims, re-direct claims of required and ensure appropriate action.
• Maintain warranty records and information.

Position Qualifications:

High School degree or equivalent

1-2 years of customer service and data entry experience

Excellent phone and email communication skills

Proficient with Microsoft Office ; especially Excel

Organization skills a must!

Hours are Monday-Friday- 8:30am-5:30pm with an hour for lunch.

Salary is currently posted at $18.00- $19.00 per hour

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Requirements: Job Type: Temp to Hire Post Date: 06/28/2024


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