Operations Specialist

Overview Position Purpose To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with a positive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base. Responsibilities Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products. Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities. Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as distribution cost or availability. Analyze customer needs to determine how to increase service scope, reduce waste, or optimize customer service. Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance. Assist with the negotiation of prices and terms with suppliers and/or vendors. Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes. Implement new or improved supply chain processes. Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies. Monitor supplier performance to assess ability to meet quality and delivery requirements. Participate in the coordination of new facilities implementation. Analyze information about supplier performance or procurement program success. Select transportation solutions to maximize economy by combining shipments or consolidating warehousing and distribution. Develop or implement procedures or systems to evaluate or select suppliers. Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows. Develop forecasts or standard cost lists. Assess appropriate material handling equipment needs and staffing levels to load, unload, move, or store materials. Work Activities Understand and utilize all standard procedures Generating P.O.D. exception reports for your station Utilize exception reports as tracing worksheets Utilize all pertinent aspects of the PGL phone system Utilize all pertinent published resources Obtain proof of deliveries on all shipments generated by your station Give proof of deliveries, flight information, shipment history and other computer accessed information upon client request Utilize the computer system on every call received or made When requested, be able to supply shipment location and status, last action taken on the shipment, and full shipment history Follow up on every shipment generated by your station Recognize potential challenges in routing and pay special attention to them On every call, note all pertinent information received or given in the memo section of the alert screen Update any changes in regards to routing in the Routing section of the Alert screen Accrue accurate cost, looking out for the financial interest of our clients and PGL Justifying agent charges by noting any special requirements relevant to the services provided Send out information to start the preliminary carrier claims process Generate turnover log for fellow employees each day Qualifications Education and Experience Years of Experience: 1-3 years of logistics services and/or warehouse fulfillment experience AOG experience a plus Hazmat certification a plus Experience With All Requisite Compliance And Regulatory Requirements Willing to work variable schedule, including overtime, weekends and holidays Education: Industry related degree and/or certification Knowledge Transportation — Knowledge of principles and methods for moving freight or goods by air, rail, sea, or road, including the relative costs and benefits Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Skills Active Listening Speaking Critical Thinking Negotiation Time Management Complex Problem Solving Social Perceptiveness Coordination Judgment and Decision Making Monitoring Reading Comprehension Service Orientation Abilities Oral Comprehension Oral Expression Written Comprehension Speech Clarity Near Vision Problem Sensitivity Speech Recognition Written Expression Deductive Reasoning Inductive Reasoning Tools Desktop computers Facsimile machines Laptop computers Special purpose telephones Multi-line telephone systems Technology Compliance software Electronic mail software Enterprise resource planning ERP software Warehouse management system WMS software Customer resource management CRM software Logistics and supply chain software (CargoWise ediEnterprise) Microsoft Excel and other office applications #J-18808-Ljbffr