Dynamics 365 ERP/CRM Implementation Lead

Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you. What Where ERP/CRM Implementation & Project Manager The ERP/CRM Implementation & Project Manager is responsible for supporting and driving the implementation and ongoing development of the Group’s technology ecosystem, with Microsoft Dynamics 365 as the current preferred platform. This role will manage delivery across internal teams, vendors, and project stakeholders, while also supporting the longer-term roadmap of the platform. The scope includes Microsoft Dynamics 365 Business Central as the Group’s ERP backbone, together with selected Dynamics applications such as Sales and Customer Service to support CRM capability, wine inventory, logistics workflows, and customer-facing tools including a digitised wine list. This is a hands-on role requiring strong delivery discipline, sound systems understanding, and practical business judgement. The successful candidate will be expected to translate business requirements into workable solutions, manage vendors effectively, and ensure the resulting platform is scalable, supportable, and aligned to live hospitality and wine operations. Dynamics Implementation and Platform Development • Lead the delivery of the Group’s Microsoft Dynamics roadmap, with initial focus on Business Central ERP, CRM capability, wine inventory, logistics workflows, and customer-facing tools. • Manage end-to-end implementation across the Group, ensuring clear scope, governance, timelines, budget control, and alignment to business priorities. • Ensure solutions are integrated, practical, and scalable across multiple clubs, future openings, and connected systems including POS, reservations, and related platforms. • Work closely with business stakeholders to define requirements, priorities, and delivery plans across finance, procurement, inventory, membership, commercial, and operations. • Coordinate key project activities including workshops, design review, data migration, testing, training, cutover, go-live, and post-implementation stabilisation. Vendor and Partner Management • Act as the primary point of coordination across internal teams, implementation partners, and third- party vendors.

• Manage vendors to ensure clear accountability, timely delivery, and quality outcomes.
• Review and challenge solution proposals, designs, and change requests to ensure they are fit for

purpose and aligned to real business needs. • Escalate risks, delays, and quality concerns clearly and promptly. Business Analysis and Solution Delivery • Translate business requirements into clear functional specifications, solution priorities, and structured work plans. • Support solution design across Dynamics applications, integrations, workflows, data structures, and reporting. • Work with technical teams, analysts, and vendors to ensure requirements are documented clearly and delivered effectively. • Balance business ambition with operational reality, supportability, cost, and implementation risk. Testing, Adoption, and Transition to BAU

• Coordinate SIT, UAT, and cutover readiness across project phases and releases.
• Ensure defects, process gaps, and change impacts are identified and addressed ahead of go-live.
• Support user adoption through documentation, training coordination, and operational readiness.
• Help transition solutions into stable business-as-usual operation with clear ownership, support

processes, and handover. Governance, Controls, and Continuous Improvement • Maintain strong governance across the Dynamics landscape, including documentation, change control, access models, and release planning. • Establish consistent standards for solution delivery, testing, handover, and ongoing platform management.

• Identify opportunities to improve the Dynamics ecosystem and contribute to the future roadmap.
• Support the continued development of the Group’s Microsoft technology landscape in line with

business priorities. Business Context: This role is central to the Group’s ability to implement, stabilise, and scale a joined-up Microsoft ecosystem across a growing international network. Success means the business has a dependable ERP backbone, a developing CRM capability, stronger wine inventory and logistics control, and a clear roadmap for continued enhancement. This role must bridge strategy, delivery, and product ownership. The person in role will need to understand the business model, challenge weak assumptions, manage vendors to practical outcomes, and help shape a platform that teams can use effectively in live operations. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . Sign in to start saving jobs in your profile. Don’t have a Jora account? Register with: Do you want to receive recommendations for similar jobs? #J-18808-Ljbffr 67 Pall Mall Singapore