Customer Representative - Finchley

At Nationwide, a Customer Representative role supports our customers with a wide range of services across all channels. From transactions at the till to handling inbound calls and supporting product applications through digital sales, this role delivers first‑class service in person, via phone, and online. You will be trained to provide the best possible experience. This position is a permanent, full‑time role of 35 hours per week, Monday to Saturday. The role is based at Finchley, Greater London. It is open to candidates who can commute within a 45‑minute radius of the branch. Training will be largely virtual, with an emphasis on the first three weeks where no holiday is taken. The minimum salary, effective 1 July 2026, is £26,500 per annum. If advertised part‑time, salary will be pro rata. The role offers a range of benefits described below. Benefits Access to private medical insurance Highly competitive pension to help you build a strong foundation for retirement Access to an annual performance‑related bonus Training and development to help you progress your career Selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death WellHub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering per year London top‑up payment of £2,093 per annum, pro rata Responsibilities Perform transactions on the till and handle cash management Process inbound calls and inquiries from customers across all channels Assist customers with product applications and digital services Educate customers on easier ways to bank with Nationwide Respond to customer queries via phone, email, and online chat Build knowledge continuously to answer all customer queries and provide excellent service Qualifications Strong interpersonal and communication skills Empathy for customers; ability to step into their shoes and understand their needs Honesty, directness, and clarity in communication Proactive attitude to continuously improve and take accountability for outcomes Comfortable using digital tools and applications Positive attitude, diversity mindset, and eagerness to make a difference for customers Key Customer‑First Behaviours Feel what customers feel – use customer feedback and insights to empathise and understand needs. Say it straight – speak honestly and directly, sharing diverse perspectives and using clear language. Push for better – challenge the status quo, seek continuous improvement, and personal development. Get it done – prioritise high‑impact work, make decisive choices, and deliver excellent customer outcomes. Job Information Job Identification: 3289 Apply before: 05/26/2026, 10:55 PM Locations: 798 High Road, Finchley, Greater London, N12 9QX, GB #J-18808-Ljbffr Nationwide