Assistant General Manager

about wagamamafrom bowl to soul isn’t just how we serve food—it’s how we show up for our peopleat wagamama, every dish we make and every shift we work is guided by one belief: we can always be better today than we were yesterday. that’s kaizen in our heartwe’re a place where your work has purpose, your voice matters, and your growth is taken seriously. where bold ideas are welcomed, effort is noticed, and learning never stops. you won’t just clock in—you’ll build skills, confidence, and a career alongside people who care deeply about what they do and who they do it withif you’re looking for more than a job—if you want to be part of something that feeds your future as much as it feeds our guests—this is your signfrom bowl to soul, start your journey with wagamama and apply nowabout this roleas an assistant general manager, you will support the general manager in leading daily restaurant operations and delivering outstanding guest experiences. you will help hire, train and develop a high-performing team; uphold wagamama’s standards for hospitality, food quality + cleanliness; and ensure smooth, consistent execution throughout each shift. you function as a key culture leader, stepping into full gm responsibilities when needed.what you’ll do:people leadership + culturesupport the gm in leading your restaurant in line with “feswalop” service standardshelp recruit, select, train, lead and retain a diverse team building a strong internal talent pipelineprovide day-to-day coaching, feedback, and accountability to develop direct reports + team membersmodel guest-first leadership + promptly resolve guest concerns to drive return visitsmonitor guest satisfaction platforms (open table, tattle, rewards network) + help drive improvement plansguest experience + food safety + brand standardsensure operational consistency in food safety, quality, cleanliness, and overall brand environmentassist with ensuring open and close procedures and checklists are followedassist in completing the required paperwork accurately and on timefinancial + operational performancesupport the gm in driving sales, profitability, and operational excellenceassist in creating and executing the annual operating plan + reviewing results routinely to address variancesperforms hands-on operational duties as needed to support smooth restaurant operationsadherence to planning staffing levels + schedules to meet demand while managing labor coststraining + onboarding + compliancesupport the onboarding + training across all roles using the lms and training sop’shelp ensure all required compliance training is completedassist in maintaining and improving written operational standardstechnology + systems + deploymentuse business tools (microsoft office, open table, tattle, paycom, hotschedules, etc.) to support operations,reporting and employee record accuracyassist with testing and implementing new menu items, equipment, technology and operational conceptspartner with fellow agm/gm peers to share best practices and provide supportqualifications3-5 years of restaurant management experience, preferably in high-quality casual or fine dining, or equivalent progression toward a gm rolestrong financial understanding, including labor + food cost + profitabilityability speak and understand englishsanitation + food safety certification, local/state lawsskills + strengthsproblem-solving + data-driven decision-making abilitiesstrong communication (written and verbal), relationship-building and team influenceeffective in fast-changing environments with strong prioritization and deployment skillscalm under pressurecomputer literacy + ability to learn new softwarecross-functional understanding of foh and boh operationsphysical + work environment + availabilityability to stand and walk for extended periods (potentially 10+ hours)ability to lift and carry up to 25-40 lbs. as neededfrequent bending, reaching, twisting, temperature changesworks primarily indoors, with occasional outdoor tasks + eventsavailability to work days, nights, weekends, and holidays in a demanding environmentdepending on business needs, requires up to 55 hours per week,may be required to respond to urgent business needs when off-site.potential of 10% travel #J-18808-Ljbffr