Collections Specialist

Job Description Summary:Fenwick is seeking a Collections Specialist that will be responsible for the day-to-day management of assigned accounts to support timely collection of outstanding balances. This role will interact with attorneys, clients, and internal stakeholders to follow up on past-due invoices, resolve payment issues, and maintain accurate account records. This position can be based in any of our U.S. office locations and offers a hybrid work arrangement, allowing you to work both from home and at your designated Fenwick office. The frequency of in-office work will be determined by business needs and guided by your department's directives. Job Description: Manage an assigned portfolio of client accounts and follow up on outstanding invoices in a timely manner. Contact clients regarding past-due balances and work to resolve payment issues professionally and effectively. Partner with internal team members and partners to review account status and support collection efforts. Research and reconcile account discrepancies, billing questions, and payment issues. Maintain accurate records of collection activity, client communications, and account status updates. Monitor aging reports and identify accounts requiring follow-up or escalation. Prepare routine collections reports and provide account updates as needed. Follow established collections procedures and recommend process improvements when appropriate. Escalate sensitive or complex collection matters to management when necessary. Desired Skills and Qualifications Strong knowledge of collections processes, account follow-up, and payment resolution practices. Ability to communicate clearly and professionally with clients, attorneys, and internal staff. Strong attention to detail and ability to maintain accurate account documentation. Ability to prioritize a high-volume workload and manage deadlines effectively. Sound judgment in handling sensitive client and financial information. Problem-solving skills with the ability to identify issues and escalate appropriately. Proficiency in reviewing aging reports and tracking collection activity. Ability to work independently while following established procedures. Reporting to the Senior Manager, Billing & Collections, the ideal candidate will have a minimum of (5) years of experience in a law firm environment with experience working with attorney portfolios, client account follow-up, aged receivables, billing and collections systems and standard reporting tools. Bachelor’s degree required. #LI-Hybrid Benefits and Compensation Details: At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing. Except as otherwise required by law, temporary employees are generally not entitled to these benefits. The anticipated range for this position is: $76,000 - $107,500 Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. A discretionary bonus for eligible employees may also be available based on performance. Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request. Our Story For more than five decades, Fenwick & West has helped some of the world’s most recognized companies become, and remain, market leaders. From emerging enterprises to large public corporations, our clients are leaders in the technology, life sciences and cleantech sectors and are fundamentally changing the world through rapid innovation. Having worked alongside such progressive and cutting edge companies for so long, our culture has come to reflect the entrepreneurial spirit of our client base. Unlike traditional law firms, we move at our clients’ speed and have earned the reputation as a go-to law firm for growing companies that need insightful, strategic counsel to help tackle the challenging issues that arise when the law cannot keep up with their pace of innovation. With the same passion for excellence and innovation reflected in our client base, our firm is making revolutionary changes to the practice of law through substantial investments in proprietary technology tools and processes. Our clients demand—and deserve—new ways to receive best-in-class legal services more effectively. At Fenwick, we are proud to be shaping our legal services to do just that. We are proud to have been named one of the Best Places to Work in the Bay Area for the twelfth year. Fenwick & West LLP is an Equal Opportunity Employer, and, as such, conducts all employment-related activities without regard to unlawful consideration of race, religion, color, marital status, national origin, age, sex, disability, sexual orientation or gender identity, gender, genetic characteristics or any other classification protected by applicable local, state or federal employment discrimination laws. We are committed to providing equal employment opportunities for all. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, please contact View email address on click.appcast.io or View email address on click.appcast.io. At the discretion of the recruiting department, we accept submissions by agency recruiters when a fee agreement has been established between the firm and the agency. Agency recruiters, please submit candidates here. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. To view our privacy policy click here.