Inspection Experience Coordinator (Contact Center)

Job Description

Job Description

HomeTeam Inspection Service is seeking a highly organized and customer-focused Inspection Experience Coordinator to join our Front Office Support Department. This full-time remote, inbound/outbound contact center position serves as a liaison to HomeTeam Inspection Service Franchise Owners by assisting with day-to-day operations, scheduling, coordination, customer communication, and administrative support.

As part of the Front Office Support team, this role helps franchise owners manage home inspection schedules, process service requests, update customer information, coordinate third-party services, and deliver an exceptional experience for homebuyers and real estate professionals throughout the inspection process.

This position supports multiple franchise locations and plays an important role in helping franchise owners maintain strong client relationships, grow their businesses, and provide outstanding customer service through professionalism, responsiveness, and product knowledge.

At HomeTeam, relationships are at the center of everything we do. We are looking for someone who enjoys supporting small business owners, thrives in a fast-paced team environment, and has a genuine interest in helping franchise owners grow successful businesses.

Schedule

• Full-Time
• Monday – Friday
• 8:00 AM – 5:00 PM

Training Requirements

• 2–4 weeks of paid in-person training at our Corporate Office in Milford, Ohio
• Quarterly in-person professional development training

What You'll Do

• Serve as the primary point of contact for franchise owners, homebuyers, real estate agents, inspectors, vendors, and partners
• Support multiple HomeTeam franchise owners with daily business operations and administrative coordination
• Answer incoming calls and process home inspection inquiries and service requests
• Schedule home inspections and ancillary services using franchise branding and scheduling criteria
• Coordinate appointment details, property access, and third-party services
• Process order updates, reschedules, cancellations, and service modifications
• Perform outbound follow-up calls for unscheduled leads, missed calls, and voicemails
• Build and maintain strong professional relationships with clients and real estate agents to support franchise growth and retention
• Educate clients on available services and upsell additional services offered by franchise owners
• Maintain accurate records and documentation within company systems
• Assist with administrative tasks such as phone payments, inspection report uploading, and client communication
• Collaborate within a team environment supporting shared franchise responsibilities
• Provide professional, high-quality customer service in a fast-paced contact center environment

Helpful Backgrounds Include

• Real estate or real estate-related industries
• Customer service, scheduling, or coordination roles
• Experience in logistics
• Remote support or call center environments
• Home services or property-related businesses
• Small business ownership or supporting small business operations
• Administrative or operations-focused positions requiring multitasking and communication
• Experience with Zoom Products, Outlook, and Apple Products a plus!

This Might Be the Job for You If....

• You enjoy helping people and building strong professional relationships
• You thrive in a fast-paced environment where no two days are exactly the same
• You are highly organized and enjoy multitasking while keeping details accurate
• You communicate confidently and professionally with clients, agents, and team members
• You enjoy supporting small business owners and helping businesses grow
• You are comfortable balancing inbound and outbound customer communication
• You enjoy problem-solving and finding solutions for customers and team members
• You work well independently while also contributing to a collaborative team environment
• You are comfortable discussing services and identifying opportunities to upsell when appropriate
• You have experience in customer service, contact center support, scheduling, administrative coordination, or similar roles
• You are comfortable learning and navigating multiple computer systems and scheduling platforms
• You maintain a positive, professional attitude in high-volume or high-pressure situations
• You are self-motivated, dependable, and take initiative when supporting others

Why People Enjoy This Role

• Strong team support and collaboration
• Opportunity to build meaningful professional relationships
• Ability to make a direct impact on franchise owner success
• Fast-paced and engaging workdays
• Ongoing training and development opportunities
• Opportunity for growth within a supportive organization

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• 401(k)
• Paid Time Off (PTO)
• Paid Training
• Company-Provided Equipment

Our Culture

• Supportive and success-driven environment
• Strong focus on collaboration and accountability
• Commitment to helping franchise owners grow successful businesses
• Relationship-focused approach to customer and franchise support

Work-from-Home Requirements

• Reliable high-speed internet connection
• Designated workspace free from distractions, background noise and interruptions
• Employee cannot serve as the primary caregiver for another individual during working hours

Apply today and help support franchise owners while delivering an outstanding inspection experience from start to finish!