Program Manager

Program Manager

As the Program Manager, you are responsible for tying enterprise strategy to objectives across multiple entities, business areas and often vendor partners to deliver value. You connect all relevant projects and initiatives to a common set of goals and success measures, focusing on dependencies, key business metrics, stakeholder alignment and execution management.

About the Role

Manage scope by guiding the program vision, objectives, outcomes and high-level work breakdown

Apply Agile methods to define, plan and execute on program objectives

Manage scheduling and milestones by developing and maintaining a comprehensive program plan that incorporates key milestones of all projects and initiatives

Identify both qualitative and quantitative program success metrics

Manage program quality by ensuring plans at all levels are aligned and up to date in a rapidly changing work environment

Maintain accurate and up-to-date artifacts related to the phases of the program management lifecycle

Manage communications by defining, engaging and advising stakeholders and clients on execution and progress

Manage roles and responsibilities by identifying, documenting and engaging the right roles for the delivery of work within scope

Identify and document how the program scope impacts business process or technology architecture

Manage risks and issues by identifying and escalating decisions at all levels to achieve results

Coach project or program frameworks

Identify improvement opportunities and implement creative, alternative approaches to solving issues and executing work

Act as a trusted advisor to senior leaders for program-level decision making

Understand and apply change management to program work

About You

Minimum Qualifications

• 5 years of project management experience
• 2 years of program management experience
• 1 year of technology product implementation experience
• Bachelor's degree in business administration or information technology or equivalent work experience

Preferred Qualifications

• Ability to assess problems and solve them with a keen sense of urgency while thinking strategically and focusing on business growth
• Proficiency in communicating and breaking down higher-level, complex business strategy
• Project Management Professional certification, Program Management Professional certification or the equivalent
• Experience working with, and applying Agile methodologies
• Successful experience leading teams and/or coaching and mentoring team members or peers
• Ability to set and manage partner and client expectations
• Exceptional written and verbal communication skills and the ability to communicate effectively with individuals at all levels of an organization, including executive leadership
• Ability to understand and respond to clients' needs in rapidly changing business environments
• Demonstrated ability to handle aggressive deadlines and juggle multiple workstreams
• Experience with planning, organizing and establishing priorities to achieve quantifiable results
• Ability to pivot to changing demands in a project or program environment that requires re-planning and reorganization
• System thinking abilities and the ability to identify upstream and downstream business impacts because of changes implemented through program scope
• Proficiency in Microsoft Project or an equivalent project scheduling tool
• Proficiency in the Microsoft Office suite
• Proven track record of coaching and architecting program or project management best practices and methods

What You'll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back.

About Us

Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.