Desktop Support

Skills

Desktop, Troubleshooting, Windows, Customer service, Technical support, printer support, Office 365, Mac, Windows 10, Help desk support, Ticketing system

What you will be doing

Deliver onsite Tier 1 / Tier 2 IT support for the Minneapolis (MSP) office, ensuring a best-in-class end-user experience, working alongside the IT Operations team.

Own the local ServiceNow ticket queue for Minneapolis: triage, resolve, and escalate incidents and service requests within SLA.

Collaborate with peers in the wider IT Operations team to resolve complex technical issues that cross site boundaries.

Provide hands-on support for laptops, peripherals, conference room AV, printers, and other onsite hardware in the Minneapolis office.

Execute onboarding and offboarding for Minneapolis-based new hires and leavers, including device imaging, account provisioning/deprovisioning, and asset return.

Administer end-user identity and endpoint tooling in scope (Entra ID, Active Directory, Office 365, Intune / endpoint management) at a user-support level.

Maintain accurate asset records and contribute to existing ServiceNow KnowledgeBase articles as gaps are identified during the engagement.

Coordinate with third-party vendors (telecoms, ISP, hardware, building facilities) for onsite issues affecting Minneapolis users.

Provide a structured handover at the end of the engagement, including documentation of any open issues, recurring problems observed, and Minneapolis-specific knowledge captured during the term.

What we will require of you

Bachelors degree in computer science, Information Systems, or a related field, or equivalent experience.

5+ years of hands-on IT support / Service Desk experience, including Tier 2 troubleshooting and direct end-user support in a corporate office environment.

Strong knowledge of Microsoft technologies, ServiceDesk processes, SaaS platforms, and awareness of IT infrastructure.

Proficiency in Entra ID, Active Directory, Office 365, and endpoint management tools.

Advanced knowledge of networking fundamentals, and endpoint security.

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $40.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision


Critical Illness, Accident, and Hospital


401(k) Retirement Plan Pre-tax and Roth post-tax contributions available


Life Insurance (Voluntary Life & AD&D for the employee and dependents)


Short and long-term disability


Health Spending Account (HSA)


Transportation benefits


Employee Assistance Program


Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

This is a fully onsite position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Jun 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.