Office/Technical Administrator

Job Description Job Description Position Summary The Technical Administrator oversees day-to-day administrative, technical and office operations to ensure smooth, responsive client experience and strong internal coordination across case intake, controlled documentation, shipping and logistics, and coordinates evidence returns to clients. This role is critical to maintaining organized workflows, professional communications, and accurate records in a forensic laboratory environment. Key Responsibilities Front office and client coordination · Serve as the primary point of contact for incoming calls and email inquiries; route requests appropriately and maintain timely follow-up. · Coordinate case intake communications, status updates, and administrative document flow to support on-time reporting. · Maintain professional, clear communications with fire investigators, insurers, attorneys, vendors, and other stakeholders. · Acts as an individual contributor using independent discretion and judgment. Case documentation and records · Manage administrative case files, ensuring required submission documentation is complete and appropriately filed. Maintain controlled forms, templates, and office procedures; ensure clean filing practices. Support record retention and retrieval consistent with laboratory needs and confidentiality expectations. Shipping, evidence supplies, and logistics · Coordinate evidence supply requests from clients; maintain inventory of packaging and office supplies. · Prepare outbound shipments. · Receive non-evidence deliveries and route items to the appropriate internal stakeholders. Office operations · Manage office vendors and service providers (equipment, facilities, and IT support coordination as applicable). · Maintain organized records for purchases, vendor invoices, and related documentation. Quality mindset in a laboratory environment · Experience in reviewing technical reports. · Ability to effectively communicate orally and in writing. · Identify opportunities to improve administrative workflows, templates, and tracking logs to reduce rework and improve turnaround. Required Qualifications · 3+ years of experience in a regulated, technical, insurance, legal, medical, or laboratory setting where documentation accuracy is critical. This could also include office management, administrative management, or operations coordination role. · High attention to detail; strong organizational and time management skills, and dependable follow-through. · Strong proficiency with Microsoft Office (Word, Excel, Outlook, and calendar tools). · Demonstrated ability to work independently while managing multiple priorities with accuracy, discretion, and professionalism. · Excellent written and verbal communication skills; professional phone presence. · Ability to multitask in a fast-paced environment. · Ability to perform semi physical/manual labor of up to 30 pounds. · Must be able to pass a security background investigation. Preferred Qualifications · Familiarity with quality systems and controlled documentation (ISO-style environments a plus). · Experience managing shipping workflows (labels, tracking, packing, receiving).