Admissions Representative

Admit Representative Location: Boone, North Carolina | Full-time | Non-Exempt As an Admit Representative at UNC Health Appalachian, you'll play an essential role as the welcoming face of our organization, helping patients and families navigate the admissions process with compassion and accuracy. You'll gather demographic, insurance, and pre-certification information while working with patients, families, providers, and clinical departments. This is an opportunity to ensure a positive experience from the very first encounter, contributing directly to our mission of making life better for the people of the High Country, while working alongside dedicated healthcare professionals in the beautiful Blue Ridge Mountains. Compensation: Starting at $17.46/hour, based on education and experience Schedule: Full-time; variable shifts including weekends and holidays Benefits: Applicable benefits include comprehensive medical, dental, and vision coverage; HSA option; supplemental insurance options; 403(b) retirement plan with employer match; paid time off; tuition reimbursement/certification bonuses; paid parental leave; wellness incentives; may be eligible for childcare assistance; and employee discounts Benefits Eligibility: Applicable benefits will begin on the first of the month following 60 days of employment. What You'll Do as an Admit Representative Facilitate patient admissions by obtaining required demographic, insurance, and pre-certification information. Communicate effectively with patients, families, providers, and staff to ensure accuracy and efficiency during the registration process. Maintain compliance with privacy, confidentiality, and safety standards. Provide excellent customer service by addressing questions and concerns professionally and compassionately. Coordinate with clinical departments to ensure accurate patient flow and documentation. Support the team in achieving high standards for patient experience, safety, and quality. Promote the mission, vision, and values of UNC Health Appalachian. Qualifications/Licenses Education: High school diploma or GED required Experience: 36 months of prior experience in a medical or office setting preferred Knowledge, Skills, & Abilities Excellent verbal and written communication skills. Strong interpersonal and customer service abilities. Proficiency in computer systems, word processing, and basic math. Highly organized with the ability to manage multiple priorities. Professional, compassionate, and patient-focused demeanor. Physical & Work Environment Frequent sitting (up to 8 hours per shift), with periods of standing and walking. Frequent bending, squatting, kneeling, twisting, and reaching. Manual dexterity and near acuity required. Occasionally lift or move up to 30 lbs. Exposure to electrical/mechanical equipment, cleaning agents, and hospital environment risks. Variable shifts, including weekends and holidays, as outlined in the schedule above. What Sets Us Apart Career Growth: Access continuing education, training, and advancement opportunities across multiple hospital and clinic settings. Impactful Work: Play a crucial role in supporting safe, efficient, and compassionate patient care across our health system. Community & Lifestyle: Located in Boone, North Carolina, UNC Health Appalachian offers the opportunity to live and work in the heart of the Blue Ridge Mountains, with access to year-round outdoor recreation, local dining, and a strong sense of community. Meaningful Benefits: Enjoy comprehensive insurance coverage, retirement benefits with employer match, paid time off, paid parental leave, tuition reimbursement, student loan refinancing and college savings resources, an award-winning wellness program, employee-to-employee financial assistance, and discounts to attractions such as Dollywood and Tweetsie Railroad. Inclusive Culture: UNC Health Appalachian embraces diversity and is committed to creating a fair, inclusive hiring process and workplace where every team member is respected and valued. Ready to Start a Rewarding Career Where Compassion and Connection Matter? Apply today to join UNC Health Appalachian as an Admit Representative and help make a difference in the lives of our patients and community. About UNC Health Appalachian UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply "making life better." About UNC Health UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.